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CareFirst BlueCross BlueShield
- Insurance
- Garrison, MD
About this business
Location details
10455 Mill Run Cir, Garrison, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZERO STARS!!!!! THE WORST CUSTOMER SERVICE. CareFirst can't process their way out of a paper bag. I notified them that my deductible was incorrect in February. They said give it 30-45 days. Well, nothing changed. In May I realized that I had paid well over my deductible and started another series of calls. 3 months later I am still trying to get everything cleaned up and re-imbursed for the overages. Every time I talk to them I get told withing the next 30 - 45 days. I have never once gotten a call back from them even after ... read more
Carefirst misplaced 2 of my monthly premium payments that my bank confirmed had been cashed on their end, and then while searching for them on their system and telling me all will be fine, continued to terminate my policy. This caused me two weeks with no coverage and all kinds of hassles linking back with the md health exchange getting coverage back. I was promised call backs within the company which never happened and everytime i called it was like i was starting over. I had to practically do these people’s jobs to get my ... read more
Worst customer service I’ve ever experienced! I’ve called there now 7 times to get the same issue resolved. Each person tells me to fill out a different form or contradicts what the others before them have said. Trying to get insurance for my newborn for two months now!
Signed up for medical coverage during open enrollment in December 2023. Received confirmation that my payment was processed via my bank account. My medical ID card arrived the second week of January 2024. However, when trying to access my on-line account, there is no record of my billing statement as well as a copy of the ID card itself. Since 1/2/2024, have talked to numerous customer service representatives, all have been totally useless in resolving this issue. They say they will report the concern to the proper section, ... read more
Do you morons even have the common decency to return a call? Received a claims letter today from a parent who died three years ago. Tried to contact toll free number- just kept receiving a message to leave a number for a call back. Did this at 1pm- now 6:30pm and no call back. Your company does not mind nickel and dimeing every claim but will not even answer the phone or call back. GREAT SERVICE :)
Frequently asked questions about CareFirst BlueCross BlueShield
How is CareFirst BlueCross BlueShield rated?
CareFirst BlueCross BlueShield has a 1.8 star rating with 55 reviews.
When is CareFirst BlueCross BlueShield open?
CareFirst BlueCross BlueShield is closed now. It will open tomorrow at 9:00 a.m.
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