Care Cymru Ltd

Nathan Dixon 

on Google

9 months ago

Care Cymru was assigned by RCT Council to care for my grandmother, who has dementia, at home starting in 2021, ending in 2024. Initially, the care staff lacked dementia awareness, integrity, and patience. We recieved an apology for this and advised all carers will undergo dementia trainign moving forward. The staff are young and learning on the job, which is understandable given the current carer shortages. However, the lack of care and understanding is not what families expect or deserve. The carers we’ve encountered with t... read more

nathan 

on Google

a year ago

Care staff attempted to shove past me (this is on the ring doorbell cam footage), my nan and the day centre staff as we got my nan out the door and on to the bus, because she 'had to scan the time sheet to say she had been even though she was an hour and a half late. awful service worst thing RCT has done is hire these clowns to care for and support the elderly in our community both this "company" if you can call this shambles that and RCT should be ashamed of themselves. 

Anonymous 

on Google

a year ago

Care staff attempted to shove past me (this is on the ring doorbell cam footage), my nan and the day centre staff as we got my nan out the door and on to the bus, because she 'had to scan the time sheet to say she had been even though she was an hour and a half late. awful service worst thing RCT has done is hire these clowns to care for and support the elderly in our community both this "company" if you can call this shambles that and RCT should be ashamed of themselves. 

Marianne Morgan 

on Google

a year ago

Useless. Won’t answer phone. What am I supposed to do? I need to speak to someone.