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Capterra
- Software company
- Arlington, VA
About this business
Location details
1201 Wilson Blvd, Arlington, VA, 22209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Capterra appears to be filtering out negative reviews for their paid clients (the software companies). I submitted a negative review for one of the software companies that hired them. The software company flagged the review, so I then provided documentation showing I was a current customer (and I provided emails proving they offered to pay me for a review 4 times). Even after proving I was a customer, they deleted my review. Capterra appears to be facilitating software companies who buy reviews while filtering out negative r... read more
Capterra is a complete scam. They don't allow true reviews, they only keep reviews that further their agenda/deal with the business they are promoting. It's completely untrustworthy as a resource.
Business response:
Thank you for your feedback regarding our reviews publishing guidelines. Capterra takes all concerns about the integrity of our reviews program very seriously. We are committed to serving as a platform for high-quality reviews and have developed a robust quality assurance process for reviews (https://review.capterra.com/about-reviews-journey) in order to achieve that goal. All reviews are manually examined by our team of experts in an effort to ensure published reviews are from verified sources and provide helpful content. A... read more
Save your money, Capterra produces no leads, all you will get is another way for competitors to drive up your ad spend.
Business response:
We're sorry to hear you have been dissatisfied with your experience with Capterra. A representative will be reaching out to you shortly to discuss how we can resolve this for you.
I went through a link to Capterra where Capterra offered me a 10$ Gift Card for a published review. I wrote a detailed and honest review about a software I used and the review got published on Capterra. When I click on the "i" button below my review, it says "No Incentive Offered: This review was submitted organically" which is not true at all. I submitted the review for a 10$ gift card which I didn't receive.
Folllwed a referal URL that pays out for $10/review. I did 4 in a row with the link, and they only paid out $5. It's been a month and nothing. I believe they lure people in to write reviews and pay them at first, than not at all. That's their tactic to get reviews for free, and than they tell you it's undergoing moderation or you didn't follow a referral UTM url even if you do.
Business response:
Hi Cathy. We have investigated this matter and found the link you used to submit the additional reviews was an expired link and specified it was only for one review, which is why our system did not trigger the incentives to be sent to you. Our reviews team will be issuing you the incentives for the remaining reviews manually. Please check your email under which you submitted the reviews. If you have any further questions or do not receive the additional incentives by 6/26/2020, please contact reviews@capterra.com
Stole our funds and said we owed them for a fake lead. What a joke.
Business response:
We're sorry you have been dissatisfied with your experience with Capterra. If you would be willing to discuss this further with a manager to resolve the issue, please reach out to bizdev@capterra.com
This company is fraudulent and consistently terrible. They bombard you with emails requesting that you take their reviews and once you have been active for a few months, they refuse to pay out. They have an unreachable live costumer care team and their robo email responses are absolutely ridiculous. Capterra currently owes me $80 and they have taken the stance to ignore my communications and requests for help. This company needs to be shut down.
Business response:
Thank you for alerting us to your recent review submission experience. Gift cards are only awarded for reviews which pass Capterra's QA process and which are linked to an email campaign offering those incentives. Our records indicate that you have been paid out for all published reviews connected to an email campaign. Any published reviews which were not connected to an incentive campaign are not owed any incentive.
These people are lying thieves. They promised payment for honest reviews and they came back saying I would not be paid because they were fraudulent? Do not waste your time with this company.
Business response:
Capterra takes all concerns about the integrity of our reviews programs very seriously. We are committed to serving as a platform for high-quality reviews and have developed a robust Quality Assurance process for reviews in order to achieve that goal. All reviews are manually examined by our team of experts in an effort to ensure published reviews are from verified sources and provide helpful content. All reviews are treated equally during the verification process, regardless of rating or vendor. If your review was not publi... read more
This is a worst company which has no respect for professionals time spent in writing reviews and there is no transparency in tracking the reviews submitted and rewards. They manufacture artificial reasons to deny the claims. For example they told me that I donated one bonus to some charity when I never did so. They also denied my other review bonus giving vague reasons. They don't even care about BBB as when I told that I will reach BBB, they didn't even respond. I see many people complaining on Facebook too that they were d... read more
Business response:
Capterra takes all concerns about the integrity of our reviews programs very seriously. We are committed to serving as a platform for high-quality reviews and have developed a robust Quality Assurance process for reviews in order to achieve that goal. All reviews are manually examined by our team of experts in an effort to ensure published reviews are from verified and unique sources and provide helpful content. All reviews are treated equally during the verification process, regardless of rating or vendor. If your review wa... read more
Frequently asked questions about Capterra
How is Capterra rated?
Capterra has a 4.4 star rating with 193 reviews.
When is Capterra open?
Capterra is closed now. It will open on Monday at 9:00 a.m.
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