Capitol Bmw Motor Sports

nnm 

on Citysearch

14 years ago

I agree with majority, Service is the WORST! – I had a k1200s under warranty. Some issues with my bike started occurring intermittently and after research on the inter-webs i found the solutions. The solutions were to take it to the dealer and replace some parts. 1) bike stalling out issue was caused by a bad charcoal filter, which Jon tried to blame on ME! after 3 trips (they did not see any issues), escalation to BMW NA Motorrad, this was finally fixed. 2) wobbly steering was due to bad ball joints in front suspension, thi... read more

WilmingtonBeemerGuy 

on Citysearch

14 years ago

Agree – It is very difficult to get a call back from the this dealership. Thank goodness for the internet, because it is much easier and a lot less hassle than dealing with these guys. 

oldbeemers 

on Citysearch

14 years ago

I concur with the majority – Speed Triple Guy, Jon must have been out of the country when you received great service there. I will never do business with this outfit again as long as Jon is still employed there. He is the absolute worse service manager I have dealt with in 40 years of motorcycles, and is completely incapable of follow through and returning phone calls. You can tell by his demeanor that he is very unhappy person. Avoid this place like radiation. You will get hung out and burned. 

dellosx4 

on Citysearch

16 years ago

Absolutely the WORST customer service!! – My wife purchased a new 2008 R1200GS from the dealership last year for me when I returned home from Afghanistan. She had no issues with the sale; however, the customer service to this point has been so substandard that I would NEVER purchase from Capitol BMW again. I took my bike there for the first 600 mile service. Before I even got home, my "low oil" light came on and I had to have my wife come pick me up because the dealership was closed and I was concerned that the engine would ... read more

bofathese 

on Citysearch

17 years ago

Capitol BMW----BEST SERVICE – I've owned alot of bikes and have dealt with alot of dealers and I can truly say that my experience at Capitol BMW in Raleigh NC was and continues to be the best. Yes, yes the bikes are great however; the people are what make a difference.... All the employees at the shop which I have dealt with are professional, kind and always helpful; Jon Ross is with out exception several cuts above any service manager I've ever dealt with. He truly cares about the issue and is ALWAYS willing to help. Doug, ... read more

bmwsrocks 

on Citysearch

17 years ago

Poor Customer service – This is the first time I have ever felt compelled to write a review. Warning, just because they sell the greatest motorcycle's in the world, that doesn't mean they provide top level service. My experience with their service department has left me with much to be desired. The biggest complaint I have is that they fail to adequately communicate with their customers.