CapitalCare Family Practice River Road

Keith Viglucci 

on Google

2 weeks ago

I like the care I get from Dr. Fusella but I've had less than satisfactory experiences with some of the staff. It's generally very difficult to get someone on the phone without leaving a message and waiting for a call back, and I've been hung up on in the past when I finally did get someone on the phone. However I do usually get a timely reply to a message in the patient portal even if my request isn't fufilled. Today I wanted to get a health form signed and returned to me so I can attend a summer camp. I accessed the patien... read more

karen baughn 

on Google

3 weeks ago

I also have never had anyone answer the phone. I have over the years left many messages and never gotten a call back. I have left messages on the portal and never gotten a response. Why have a portal that you don't bother using? I used to have to save my concerns until I was actually in the exam room. I had to find a new primary doctor since mine left and, after several months, was never assigned a new doctor. Of course, there are barely any doctors left there anymore and I certainly won't be stuck with non-doctors and techn... read more

Muaadh Ahmed 

on Google

9 months ago

If there was a 0 we would put that.They need to train their front desk people how to talk to the patient and how to answer their phone.Cause they just lost 4patients my whole family from their family care because of the front desk mannerless receptionist.We were on the phone for 18mints no one answered,We were 10mints late and she is saying the Dr is having staff meeting and she can’t see my mom.So the stuff comes before the patient.The stuff meeting is more important than seeing your patients who made the appointment 2 mont... read more

Nicholas Reed 

on Google

10 months ago

Hi so the staff here are very nice but the calling to reach anyone sucks called 4 times left a message and no one has called me back still waiting been almost 3 weeks sense my appointment and no one has contacted me about anything. Now it's been over a month and I have not been called back and I'm calling that number and I missed a called and called back twice and no response got to be a better way. 

Nicholas Reed 

on Google

10 months ago

Hi so the staff here are very nice but the calling to reach anyone sucks called 4 times left a message and no one has called me back still waiting been almost 3 weeks sense my appointment and no one has contacted me about anything.