Capital Vending

Buffalo Foosball 

on Google

a week ago

This company has absolutely dismal and I believe unethical business practices. They feel no shame or accountability in treating a customer in any way that will reduce their workload. Order from their website or you’re SOL. Almost 2 months after inquiring about multiple kits and a bulk order, being left hanging for weeks at a time, I gave up on most of my inquiry. I just needed assistance with upgrading 1 machine. They would not assist me. In one instance the woman hung up on me. She blatantly lied about having someone call m... read more

Dario Caligiuri 

on Google

2 months ago

Customer support is just horrible. I purchased a conversion kit for my Row changer and had some issues programming the board. I called a few time and the gentleman that answered the phone seemed anoyed that I was calling and was not willing to help me. Rushed me off the phone to answer calls from other customers. He told me to EMAIL support. Well that is just an S—- show. Back and forth with emails for a week 2 day laps in response and my issue is still not resolved. Like i’m not running a business that relys on the changer ... read more

Alex Estrada 

on Google

4 months ago

Long story short, I wanted to make machines accept different currency. I got in contact with Capital and they asked me to send them samples of the currency. I did as told and they informed me they received it. Everything was looking good but then they didn’t get back to me. After a month I had to ask for an update and that’s when “Bob” emailed me and informed me that the tech that worked on the project could tune an MDB changer to accept the coins, which was the most important step however he has off on Fridays, but that he ... read more

Concerned citizen Gaiser & Huffman 

on Google

6 months ago

Capital Vending has been my goto vending company for repairs and parts for decades. They go out of their way to get it right the first time. Sometimes things go go perfectly as parts can be damaged in shipping, but they ALWAYS make it right. CJ is always a big help and they will be my service company and parts supplier for as long as I'm in business. 

Joel Rivera 

on Google

6 months ago

***UPDATE In response to owner*** The only reason you provided service at all for 5 months is because the major issues that were occurring were NEVER corrected and continued to drag on. How many times did the technician arrive not having the correct parts and do nothing when he came out. I have the texts to prove it and I will gladly share. I also have the videos to prove that the same issues were still occurring not more than an hour after the tech left. The fact that you mention I may have not been there when the tech was ... read more