Ilan R. on BirdEye
3 months ago
03/03/2021, 22:33 PM
If you'd like to see your precious belongings destroyed for a fee, Capital City Movers is the company for you.
We contracted Capital City to help us move exercise equipment from our old home to our new home. Their staff reassured us throughout the sales process that they do this regularly and would have no problem moving our Peloton and other less smart equipment. From there, they quickly up sold us to handling our entire move at what seemed like a reasonable rate.
When they arrived on moving day the problems began. First they were suddenly unwilling and unable to move the exercise equipment with out "experts" and wanted to raise the costs accordingly. "You didn't tell us the Peloton includes a screen!" I should have known right there to end all engagement with this company, but they assured me experts were on the way and that they had just made a mistake with the initial staff they sent over.
When the "experts" arrived, they were able to dismantle and move our equipment (including a $5K~ Peloton treadmill) - but seemed unable to reassemble it in a working fashion. My brand new treadmill now more closely resembles a failed Ikea assembly project and not the luxury device it was. Metal components were bent, plastic components crazy glued(!) after being broken or cracked, and the motor made grinding noise when activated. Capital City's moving staff quickly admitted they had never moved exercise equipment before, let alone a Peloton treadmill or bike - and that they felt unqualified but pressured by management to move it and misrepresent themselves as experts.
Over the next month we've attempted to work closely with Capital City Movers to rectify this matter. They've sent over 3 separate repairmen who each looked at the damage and stated it was irreparable and admitted it was caused by improper disassembly and reassembly. The few attempts they did make at fixing it resulted in the treadmill no longer functioning at all.
Each time we have contacted Capital City's management team about this they have looked to shift blame or deny the damage their own staff have clearly identified as being their own fault. (eg "Are you sure it worked before the move it?" "Thats what it supposed to sound like" etc)
And thats just the exercise equipment. Don't get me started on the furniture they broke and tried to hide damage so I wouldn't notice. As just one example, Imagine my surprise when I found an expensive full length wooden mirror glued back together after they broke a leg.
In summary, if you have something really expensive that you want to turned into a heavy paperweight call Ina and her team at Capital City Movers. They'll destroy everything you want at a reasonable rate, and then do everything they can to avoid ownership of the problem, and dodge your calls/emails.