Cape Fear Valley Medical Center

Terrie J. 

on Birdeye

5 years ago

I just got off the phone with Brandy in the billing department. My husband has a bill for what they thought was a possible stroke back in Aug. The bill is over $4,500. We called to set up a payment plan. She said it had to be paid in 12 months and the payments would be almost $380 a month. I told her in these times of uncertainty, we just can't do that. I begged, cried, pleaded to please lower the monthly payment so we wouldn't be turned over to the collection agency! She was rude, cold, and heartless! She even insinuated th... read more

Terrie Taylor J. 

on Birdeye

5 years ago

I just got off the phone with Brandy in the billing department. My husband has a bill for what they thought was a possible stroke back in Aug. The bill is over $4,500. We called to set up a payment plan. She said it had to be paid in 12 months and the payments would be almost $380 a month. I told her in these times of uncertainty, we just can't do that. I begged, cried, pleaded to please lower the monthly payment so we wouldn't be turned over to the collection agency! She was rude, cold, and heartless! She even insinuated th... read more