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CAP COM Federal Credit Union
- Finance
- Rensselaer, NY
About this business
CAP COM Federal Credit Union, a division of Broadview Federal Credit Union, serves New York's Capital Region with 12 branches and digital banking at your fingertips.
Location details
100 Van Rensselaer Square, Rensselaer, NY, 12144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
I've come to this branch for the better part of a decade (yada yada when it was still the other name). I no longer live in the area but I've kept my account with them because, frankly, they have very little competition in regards to their rates, their service, and their ability to support us. Recently I had my cards stolen, and was subsequently locked out of my account because I failed to answer a new security question properly. The person that had my wallet now could answer these questions properly if they called, but I cou... read more
The employees of this branch are so unprofessional. You would think you are in a McDonalds with 17yr. old employees. This is a financial institution! They can be friendly, etc., however, they yell across the room to one another, and just behaved inappropriately. And although I understand that there is most likely no dress code in place, come on now!
Extremely unprofessional employee who was determined to be the center of attention and distract her coworkers who were actually working. What should have been a 5 minute transaction to deposit cash, turned into waiting while my teller had to recount the money several times due to the other worker being so loud and obnoxious. She loudly distracted the teller working the drive through to make jokes and complain about how the day was dragging, loudly yawning multiple times, and then apparently hurt her finger so made a dramatic... read more
every since the merger my experience has been terrible. Charges dont pend or show up immediately and trying to get a corporate number to complain to or talk to anybody about this is useless. This branch has some very kind employees but supervisors and managers are very snooty and rude. As a customer if I want a corporate number because you refuse to fix an issue I should not be met with rudeness. Finding another banking institution.
Frequently asked questions about CAP COM Federal Credit Union
How is CAP COM Federal Credit Union rated?
CAP COM Federal Credit Union has a 3.1 star rating with 50 reviews.
When is CAP COM Federal Credit Union open?
CAP COM Federal Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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