Candlewood Suites Winchester, an IHG Hotel

elysium gmail account 

on Google

2 weeks ago

The worst hotel/customer service experience I’ve had in all my decades of hotel stays for any hotel and the worst/dirtiest/smelliest hotel I’ve never stayed at. My IHG status was never acknowledged and benefits were not honored. The manager Hannah is incredibly rude/ignorant, discriminatory micromanager, gaslights problems raised instead of resolving them, threatens customers with fees/charges if they don’t comply with her made up rules, and frankly should be fired/sued by IHG for committing ADA violations. Ditto on other st... read more

Ella Lee 

on Google

2 weeks ago

The Hotel Staff is very rude and they don’t know how to mind their business!! Then their shower takes forever to get hot and them are facts!!! Also they like to bother people when they are outside enjoying themselves 

Adam S 

on Google

a month ago

The hotel is in severe need of an overhaul. The smell when you walk into the lobby is nauseating. The smell of the room, even worse. The room was filthy. Our socks turned black from walking on the floors/carpet. The dishes were put away in the cabinets but filthy. The cabinets had a layer of dust and dirt that look like they hadn’t ever been cleaned. The thermostats in the room didn’t work. The body wash was empty in the shower upon checkin. Only one of the dryers in the laundry facility worked. This hotel was a terrible rep... read more