Cambridge Savings Bank

Mary Flo Ouellette 

on Facebook

9 years ago

I was a very happy customer with my personal checking account so when I started my small business, I wanted to use CSB. Have been nothing but disappointed. Am constantly locked out of my online banking account. We have had multiple sit downs about what the issue is, and the usual reason in the new system change over... well how long does this take? I've also been told by the branch manager in a very condescending way that I'm obviously putting in my password incorrectly which is not the case. I yet again have no access to my... read more

Kelsey Creeley 

on Facebook

10 years ago

I began banking with CSB when I first moved to Massachusetts and needed a local bank. I've since moved over 5 hours away from any CSB branch, but they continue to be my primary bank. Even though I am not able to visit a branch, they continue to provide PHENOMENAL customer service. 5 stars isn't enough. They have never once let me down, are always helpful even if I've made an error on my part, and make banking so convenient, easy, and little to no cost. I never thought I could love a bank, but CSB sets the bar so incredibly h... read more

Olivia Rose 

on Facebook

11 years ago

I was a loyal customer of CSB for seven years. It used to be a great bank, and I was sad to have to cancel my account, but they no long practice ethical business and take advantage of their customers via predatory practices. I will be reporting them to the OCC and have filed an internal complaint as well.