Cal-Tex Heats

Greg M. 

on Yellow Pages

8 years ago

Greetings to all who find this, Do yourself a favor, STAY AWAY FROM THIS BUSINESS!!! I have a leaking refrigerator, purchased from Home Depot. So the malfunctioning ice maker dripped down the front of the refrigerator causing surface damage to the left french door and water/ice chute. Cal-Tex came out, assessed the problem and "fixed it". A week later it started pouring water again, "Not Fixed." The young man that came out was the same to respond to the second service call. It was then that he agreed the door was damaged and... read more

Jack C. 

on Yellow Pages

8 years ago

I called and placed a claim with my warranty company on Monday, August 22. I was put in contact with them. A repair man came on 8/24 who listened to my claim, checked to see that the drum would rotate by hand and stated the heating elements "go out all the time and I have to order one," it would take a week. He did not take it apart or do any other checks. I receive a call to schedule the repair today, 8/31. The repair man arrives today, takes the dryer apart say it needs a new belt and pulley, and has to order more parts. W... read more

Carol S. 

on Yellow Pages

8 years ago

My husband and I had an outdoor kitchen built. Within a year, the refrigerator door sensor was consistently beeping although the door was shut properly. Caltex was sent by the manufacturer (Marvel) to repair the fridge. After numerous attempts to schedule a service call, the appointment was made and a technician made the repair. The refrigerator was malfunctioning again by the end of the day. When I contacted them, they suggested the rubber seal on the door was dirty and refused to come back. I went back through the installe... read more

Buckstop H. 

on Yellow Pages

9 years ago

Horrible, horrible customer service! I had a terrible experience with them after having to use them for warranty repair! Very rude and unwilling to work with schedules, not to mention having to wait 3 weeks to get a part! Would def not recommend and looks like others had the same experience! 

Margaret M. 

on Yellow Pages

9 years ago

I to had a horrible experience with Cal Tex. They were recommended by the extended service warranty company. Pretty much the same as John and Jason.and Karen. Their policy seems to be "The Customer is Always Wrong." They made a mistake on the date of service, were incapable of admitting it, but rather seemed to make up for it with more rudeness and a total unwillingness to be helpful. Talking to them, including the manager, is very much like talking to a wall. Good luck trying to work things out with these people if anything... read more

John K. 

on Yellow Pages

9 years ago

My experience with them is similar to other reviews. They are the Frigidaire service agent in the area. A contractor came on a Monday to pick up my dishwasher and repair it. He told me it would most likely be ready the next day. That was seventeen days ago, and I still do not have my dishwasher back. Their customer service is awful, as well. The receptionists are rude, the service is horrible. I'm going to go there tomorrow and ask for my dishwasher back, so I can take it elsewhere for service. I would rather pay money to an... read more

Jason B. 

on Yellow Pages

10 years ago

HORRIBLE Experience with Cal Tex My experience with Cal Tex has been extremely time consuming and the customer service has been horrible. Our Samsung dishwasher began experiencing problems in January 2014. We were referred to Cal Tex through our extended warranty program. The experience is as follows: January 31, 2014 – Dishwasher was not dispensing soap. Cal Tex responded and identified a ‘part’ that was needed to fix the issue. February 8, 2014 – Cal Tex installs this part which is supposed to fix the problem August 7, 201... read more

karen959595 

on Yellow Pages

11 years ago

DO NOT UNDER ANY CIRCUMSTANCES USE Cal-TexHeats LLP appliance repair.The service is terrible!!! First appt with them they failed to show up, 2nd appt, showed up and was told a part had to be ordered and would take 2 or 3 days to get. I called after a few days and was rudely told it would take 7 to 10 days to get the part. I called Cal-Tex after two weeks and was told there was no record of a part being ordered, talked to Sonja and I was put on a lengthy hold while she ordered the part, which can be delivered to their busines... read more

jeff05 

on Yellow Pages

15 years ago

I called and my refrigerator was down and they asked me some information and found a tech that was in my area and they came and fixed it the techs were very courteous and respectful and I would recommend them to anyone. Jeff