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Cabins for You

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3.3
651 reviews
|Cabinetry|Gatlinburg, TN 37738 United States

1441 Wiley Oakley Dr #1, #1, Gatlinburg, TN 37738 United States

(800) 684-7865

https://www.cabinsforyou.com/

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3.3
651 reviews
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E. Montagnari review for Cabins for You
E. Montagnari on BBB

3 years ago

06/05/2020, 05:05 AM
Forced to stay in termite infested cabin. No refund given.
Business Response:

Elisabeth, we know the situation you encountered at the cabin was so frustrating and concerning, we completely understand your disappointment and sincerely apologize for all inconvenience caused. While the bugs you encountered were discovered to be termites and posed no threat, we know there was an alarming amount of them and we did send someone out right away to address the problem. Unfortunately we were unable to resolve the issue during your stay as this does require the assistance of pest control, and we were able to move you to another cabin for the remainder of your stay. And while we did reach out with an offer of a gift certificate for a future stay in an effort to resolve things, this offer is still available should you change your mind. We again offer our sincere apologies and hope to have the opportunity to serve you with a better stay in the future as this is not the norm for us.

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Doneika H review for Cabins for You
Doneika H on BBB

3 years ago

05/13/2020, 14:05 PM
I tried to book a cabin but they didn't hold my cabin because of my billing address on my credit card didn't match with my home address but they still took my money. They were suppose to send my money back to my account , I've called them everyday trying to speak to a manager but instead they kept telling me they were not in one of the customer service representatives Named Dustin was real rude kept hanging up on me, or putting me on mute or hold with out transferring my calls I have never received such horrible customer service in my life I will never book with them Again they are completely unprofessional and until this day no one has gotten back with Me
Business Response:

Doneika, we sincerely apologize for the frustration surrounding your reservation, we know this was so disappointing and we are so sorry this situation happened. Unfortunately, our payment security protocols caused your initial transaction to not complete due to a discrepancy with the billing address. We were happy to hold the reservation for a period of time while we worked to identify and resolve the issue, but were unable to hold the reservation for as long as requested without any payment. As we advised, the funds were not taken out and any temporary hold done by the bank typically returns on average 5-7 business days after the initial hold. This is facilitated by your bank, and we do apologize for the inconvenience this caused. We're sorry to hear you felt that you weren't a priority, we certainly value all our guests and have made management aware of your comments so we can address this, as it is concerning. We appreciate your honest feedback, and sincerely hope to have the opportunity to serve you better in the future.

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ma j review for Cabins for You
ma j on BBB

3 years ago

04/20/2020, 04:29 AM
My stay is in July, we are in a travel ban and under a Stay Home Stay Safe Executive Order from the governor. I called to cancel due to the COVID19 that all states are dealing with, they then tell me that I did not purchase the cancelation policy but only purchased the travel insurance and I swear to this day I did click on the tier that allows us to cancel up to 5 days prior, either way, the travel insurance advertises on their site it has cancelation protection once I started looking into what I was told I had purchased. Cabins 4 you told me to call and file a claim. When I called the insurance company the first prompt you hear is how they do not allow cancelations do to the fear of COVID19. I am so frustrated, I called back to Cabins for you to get more information and why I can't cancel and get a refund when I am ordered to stay home. Also everything is closed down. Why purchase tickets to stuff when you have no idea if Gaitlynn attractions will be open. No one saw this coming and foresaw that everything was going to be shut down. So I am forced to go against the order of my state? I am forced to go because this company does not want to give their money back. I can't even move the cabin dates to next year July. I can't get a hold of anyone higher than the lady on the phone who hung up on me because we were asking her hard questions. I made 4 phone calls with no resolution. Upon reviewing the other complaints I'm glad to see I am not the only one in the circumstance and getting nowhere. They keep you in a forever loop where you can't talk to anyone. A company that is truly in it for the money with no concerns or empathy towards families. What company would ask you to break the travel ban and stay at home order by the government? one that just wants to keep the money...who cares about the families as long as they get to keep ther money. What a horrible company to work for they have no Integrity and ethics or even try to make things right. I am so disappointed in these words can not explain as a mom what I am feeling right now to give up over $1800 or to travel with kids to a different state (stopping at restaurants and gas stations ) and risk our health.
Business Response:

We want to assure you that we do understand and empathize with your concerns, we know this is a difficult and challenging time for everyone. We are doing our best to protect our guests, cabin owners, and employees during this unprecedented time, and we are currently bending our policy for stays affected by the current national crisis to offer a gift certificate in the full amount paid, including fees and taxes, or the option to move dates so you don't lose anything. We do encourage guests to purchase cancellation protection and trip insurance, as most situations are covered by one or the other. Since cancellation protection was not added to your reservation, we advised you to contact the insurance company as they would make a determination on an available resolution. As stated in our cancellation policy, in the event of an Act of God or weather-related event, Cabins for YOU will assess the situation and form a proprietary plan of action to address affected reservations. Unfortunately we are unable to offer refunds right now, and in this case, upon review of your reservation by management, we were able to move your reservation to July of next year as requested so you can safely travel. We sincerely apologize for any inconvenience this situation may have caused, and hope to serve you better in the future.

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Ereaka review for Cabins for You
Ereaka on BBB

3 years ago

04/10/2020, 04:52 AM
We have a reservation number XXXXXX that we have call 4 times to get canceled (we purchased cancelation insurance) and insured portion to be refund since 4/8/20 which is well in time for the cancelation wirh the insurance that we purchased.. if someone would please contact us ASAP to refund our money! Not push the Reservation out or any other accommodation... we want and need our refund... or we will press forward with further legal action. We signed a document that stated we can cancel for any reason. This is not an act of God! You all are trying to find any loophole in your contract to allow you all to keep our money!!! You are changing policy in the middle of a legal contract and refusing to refund our insured portion!
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Sean A review for Cabins for You
Sean A on BBB

3 years ago

04/07/2020, 07:11 AM
I called on April 1 to inquire about a rental for April 18-26. The biggest question I had when I called was that if something happened due to the Covid-19 pandemic could I get my money back. They stated that I could as long as I pay $55 for cancellation protection. I payed the extra money and even double checked that I could get my money back because I had already planned a vacation for that time frame that cancelled on me and didn't need another credit or rebooking. They stated that as long as I payed the for the cancellation policy that I would ABSOLUTELY get my money back. I then called in on April 7 to cancel due to the fact that my job could no longer afford to take the time off because we provide medical supplies to hospitals and first responders. When I called in the only thing anyone would tell me is that I could NOT get my money back and that they are sorry... Even when escalated to a manager, all they wanted to tell me was no they can't help and that all they can do is give a credit to use there company again. At this point I have been lied to and treated like I am crazy for wanting $700 back after they PROMISED that I would if I pay an extra $55. I don't want a credit because I do not want to do business with such an evil company. I want my refund that was promised!!!
Business Response:

Sean, we do apologize for the frustration caused, we know this is a difficult time for everyone and we understand your concerns. We encourage guests to purchase cancellation protection and trip insurance to aid in unexpected situations, and we are doing our best to protect our guests, cabin owners, and employees during this unprecedented national crisis. If an event such as an Act of God or weather-related situation occurs, even when any tier of cancellation protection is purchased, Cabins for YOU will assess the situation and form a proprietary plan of action to address affected reservations. Unfortunately, refunds will not be issued due to these events, and we will work to reschedule affected stays for alternative dates or offer gift certificates for the full amount paid. We will still honor these options for you if desired. We are receiving new information every day, and are doing our best to again protect everyone involved in the best way possible. We understand your frustration, and hope you'll be able to enjoy the Smokies in the future.

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DarleneB review for Cabins for You
DarleneB on BBB

3 years ago

04/06/2020, 19:58 PM
This company is a ripoff. Every interaction with this company and they urge you to purchase their cancellation protection. Well, we did that. They are refusing to give us a refund. Sure the world could never have prepared for COVID-19 but like it or not it's here. Because of that, my military Husband, has been activated by the army to help. His unit and their mission will not be over for a long time. His unexpected schedule is exactly why we purchased the protection. Today it's COVID, tomorrow it could be flood recovery. Either way, the company has refused to honor the cancellation protection and will not give us a refund per their policy. Even though they will not honor the protection, they continue to encourage people to buy it. Dirty Business right there!
Business Response:

We completely understand your frustration and empathize with your concerns, we know this is a difficult time for everyone in light of the national Covid-19 crisis. We are doing our best to protect our guests, cabin owners, and employees in this unprecedented event, and unfortunately at this time we are not offering any refunds because we do reserve the right to deny them due to an act of God or weather related situations. We do encourage guests to add cancellation protection and trip insurance through various avenues, as most scenarios are covered by one or the other. However, in light of the national concern, we are currently bending our policy for affected stays to offer a gift certificate in the full amount paid, including fees and taxes, or the option to move dates so you don't lose anything. We sincerely apologize for any inconvenience caused, and do hope you you'll be able to return to enjoy the Smokies in the future.

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Rebecca F review for Cabins for You
Rebecca F on BBB

3 years ago

03/17/2020, 02:46 AM
DON'T EVER BOOK WITH THIS COMPANY. The WORST customer service ever!!!! We made a reservation and due to the Covid-19 and the travel ban, had to cancel. We were scheduled to stay March 23 to March 27 with another family. We are all police officers/first responders and will be busy for quite some time with mandated work hours. They are refusing to refund us our money. Disney World and other hotels have refunded their people, yet this company refuses to. I will NEVER book with this company again. And I hear they have bed bugs, so stay away!!
Business Response:

We can certainly understand your frustration as we know this is a difficult time for everyone. We encourage all our guests to add trip insurance and cancellation protection to their reservations to aid in unexpected situations. And while this was not completed, we are currently bending policy to offer additional options to guests to help. While we understand these options did not meet your expectations, we are doing our best to protect not only our guests but also our cabin owners and employees. We are so sorry for any inconvenience and hope that despite this experience, you will continue to visit the Smokies in the future regardless of where you choose to stay.

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ricky h review for Cabins for You
ricky h on BBB

3 years ago

12/20/2019, 11:45 AM
Very disappointed with this company. They called 6 days prior to our arrival and canceled our reservation that we made nearly 2 months in advance. Now we are stuck with almost $1000 worth of other reservations over a 3-4 day period because no one has anything available because of the holidays. They told us the driveway was washing out but nothing was wrong with the cabin itself. I was speechless at the lack of effort on their end to accommodate us during this. They said they had another cabin available but it was for several more people and was much more in price than our original booking. Now i have a disappointed 7 and 10 year old to deal with that wont be going to the Gatlinburg the day after Christmas. This is very poor business and I will not be using nor will I recommend this company to anyone i know. They are very unprofessional and showed a lack of initiative in helping with this situation. All they could say was were sorry.
Business Response:

Ricky, we are so sorry this happened, especially around the holidays. We know receiving the news that your cabin has a safety hazard and that you could no longer stay at the property must have been so frustrating. Not to mention, you had already booked attractions. While we understand this upset, the safety of our guests comes first. We do appreciate your feedback and have made every involved department aware. Unfortunately, we were unable to move cabins during this time, and we know this was only further upsetting. Again, we do apologize and hope you were able to enjoy your holidays despite this occurrence.

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Megan C review for Cabins for You
Megan C on BBB

4 years ago

11/01/2019, 15:33 PM
The first place we were at was great, despite a bed falling apart on our arrival. But on the third night the toilets starting backing up. They moved us from an easily accessible location to a place located up a corkscrew drive that wasn't half as nice. We didn't bring a 4 wheel drive, but that is what you need for this drive. The bathrooms are tiny. The place is tiny. The dishwasher is just for show. I needed to use a saucer as a bath stop. Not well equipped in pots and pans. We are supposed to be here another night. We are packing up to leave now. They won't move us someplace else. They won't refund us. They should have done that over the backed up toilets. I feel like my vacation has been stolen by them.
Business Response:

While we are pleased to know the first cabin, despite the bed issue, was great, we are so sorry to hear the second cabin did not meet your expectations. Unfortunately, we had to move you due to an unexpected plumbing issue at the first place, and we can certainly understand how frustrating this must have been as the second place was not as the first and indeed has a steep driveway. We hate you felt the need to leave early and want to make things right. We really appreciate you reaching out honestly. We have let every involved department know of your feedback and have reached out to resolve things. We hope to hear from you soon as your satisfaction is very important to us. Most of all, we would like to apologize for this poor experience and hope for the opportunity to serve you better in the future.

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