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Cabins for You

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3.3
651 reviews
|Cabinetry|Gatlinburg, TN 37738 United States

1441 Wiley Oakley Dr #1, #1, Gatlinburg, TN 37738 United States

(800) 684-7865

https://www.cabinsforyou.com/

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3.3
651 reviews
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Chris V review for Cabins for You
Chris V on BBB

3 years ago

11/20/2020, 11:35 AM
We have used Cabins For You twice for our stay in Pigeon Forge. We have loved both cabins. We did have an issue with the fridge during our stay in 2019, but they jumped right on the issue. We are very satisfied with this company and will continue to use them for our yearly visit.
Business Response:

Thank you so much for your great review, Chris! We're so happy to hear your stays with us have been pleasant and enjoyable, and it's been our pleasure to host you. We're looking forward to hosting you again in the future for more wonderful cabin stays!

Kevin B review for Cabins for You
Kevin B on BBB

3 years ago

11/13/2020, 04:15 AM
The cabin was ok. When we arrived the hot tub was at 79 degrees (barely warm enough for a swimming pool). They had repeatedly said that it takes time to warm up, but when I checked the next morning, it was the same temp. Spent about 35 minutes on the phone and was told to turn on the jets to the hot tub and it would warm up. So I did, and then we left o go hiking. Came back that evening and the hot tub was still at 79 degrees. Tried to call the next morning to let them know we weren't able to use the hot tub, but the wait time was so long, I just sent an email. Got a response the next day saying they were looking into it, and would get back to me. Ten days later, they still hadn't responded, so I called to voice my dissatisfaction. Talked to a customer service rep who put me on hold and then offered me a $75 credit toward a future stay (and it expires in 1 year). I would have never booked this cabin if I was not going to have access to a hot tub after 2 full days of hiking. To me, that is a HUGE part of the "mountain cabin" experience. I asked to speak to a supervisor and Kelsey called me back about an hour later. Even though the CabinsForYou website says that she ensures guests are taken care of and satisfied, she definitely did not. She said the $75 coupon toward a future stay was all she could do. So let me get this straight... I don't come close to getting the experience I paid over $475 for, but you want me to come spend more money at your cabins??? No thanks. Kelsey, I would recommend you take a few business classes, or at least a class in customer service...studying radiology at Chattahoochee Tech didn't prepare you for a career in customer service. Not only did I not have access to a working hot tub, but I spent several hours of my vacation trying to address this issue. The first *** I talked to actually asked if my concern was that the hot tub is now fixed?!?!? Ummm, yes, I'm following up out of concern that the next guest will have a subpar stay at your cabins. LOLOL. Good luck staying with Cabins For You...if anything goes wrong, they will basically tell you, "So sorry, we aren't doing anything for you, want to come stay again?" I urge you to look elsewhere.
Business Response:

Kevin, we're sorry that you had trouble with the hot tub at your cabin, we can certainly understand that being a major disappointment and we hate that this amenity wasn't able to be fully utilized during your stay. While we did advise of some steps to take to raise the water temperature, we hate that these were ultimately unsuccessful in fixing the problem during your stay and you were unfortunately unable to enjoy the hot tub as anticipated. We do apologize that you weren't followed up with appropriately, and have discussed this breakdown in communication with all parties involved. While we can understand your frustration, attempts were made to address the issues during your stay and an attempt was made to resolve things after your stay. Again, we extend our deepest apologies for this poor experience.

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Nicque A review for Cabins for You
Nicque A on BBB

3 years ago

10/27/2020, 19:42 PM
I reserved a LARGE cabin costing about $2600 for a few nights for a business meeting. Knowing full well COVID could change my plans I added the $99 trip cancellation for any reason (within 2 days of reservation date) minus some fees. I thought the $99 is a small price to pay for peace of mind. My reservation is over 20 days away and I have sent an email to cancel. The representative states I DID NOT purchase the protection and I have since combed through all my records and I cannot find an itemized receipt for the purchase - convenient. I know 100% I purchased it as I was asking a fellow employee which I should purchase, the 5 day or the 2 day prior to arrival cancellation. We discussed it. I understand there is a portion of my money they would keep - I knew that going into it but keeping ALL OF IT!? That is horrible. I also now know why they do not provide an itemized receipt. If you do business with this company GET SOMETHING In writing or better yet, do business with another company. Avoid this one at all costs.
Business Response:

Nicque, we're truly sorry this situation surrounding your reservation happened, we know it must have been disappointing to have to cancel your planned trip and we understand your concerns. Our cancellation protection policies are designed to give our guests as many options as possible to protect their stays, and when you book online, a guest must click to decline the cancellation protection options prior to submitting their reservation. We understand you were under the impression you had selected the cancellation protection when you booked online, but unfortunately this was not added to your reservation. We looked into your reservation and did advise you that the reservation could be cancelled and should the dates be rebooked, a partial refund could be available. We do apologize for any and all inconvenience this has caused, and hope you'll have the opportunity to enjoy the Smokies in the future.

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SANDI H review for Cabins for You
SANDI H on BBB

3 years ago

10/21/2020, 09:13 AM
I have stayed with cabins for you how many occasions and have never had an issue. I'm most recent stay was at snail's pace Chalet it was absolutely stunning
Tammy R review for Cabins for You
Tammy R on BBB

3 years ago

09/09/2020, 02:03 AM
Our cabin was located in a central location that was easily accessible to all local activities. Based on the description of the cabin, we thought it would be an ideal vacation spot for a large group of people. The layout of the cabin, the Loose Moose, is perfect and many years ago it was probably a very nice place to stay. It has not been well kept or even well cleaned. To start, the cabin was dirty. There were dirty glasses left on lower level next to the fireplace. There were candy bar wrappers left in the living room on the entry level. The elevator door on the entry level looked like a soda had exploded on it and was never wiped clean. The blinds throughout the cabin had a layer of sticky dust. Rails throughout the cabin, for example in the master bathroom, had a heavy layer of dust. Every shower was covered in mold. And, the grates in the bottom of the jacuzzi tubs were covered in mold. The elevator smelled awful - like a portable bathroom. The view from the cabin is ideal until you look down and see the garbage that is covering the ground. The kitchen was covered in large ants. The refrigerator only had two shelves and no shelves in the door - this presents a problem when you bring enough food to feed a large group for a week. The ceiling fans on several floors didn't work. And, since you can only reduce the temperature by 3 degrees the fans would have been nice to have. The projector TV didn't work. The intake air conditioning vent in the top floor was completely covered in dust. And, the list could continue. In general, things were old and worn out. We had to find random items to assemble the gas grill before we could use it. Furniture was ripped. Carpet was stained. Most of the kitchen items listed in the description were missing or broken. We, however, were going to overlook all of these issues. We cleaned and set up the cabin for time together. We didn't even complain about the condition of the cabin. We figured we would make the best of the situation but it got even worse. During our stay, we had several significant issues. First, the shower from the upstairs bathroom leaked into kitchen. We called daily but no one came out or even called us to discuss. We consider this a significant safety issue. The least concerning is the slippery dangerous mess in the kitchen, the most concerning being the potential of the floor collapsing. This was not a small leak - it was significant and obviously something that has been going on for some time. The dishwasher clogged the kitchen sinks nightly. The kitchen sink would fill about 2/3's with water and we would need to plunge it to clear the drain. We found plungers under the kitchen sink so this is likely an ongoing issue. On the third night, one couple with the bedroom directly below the kitchen awoke to water leaking into their bed. The sinks were backed up from the fowl dishwasher water and it flooded into the bed on the floor below. We had seafood that night for dinner so the water was particularly disgusting. The reason for renting a cabin of that size is because of the size of the group. By the second day, the two small trash cans provided were full and we had overflow inside the cabin. When we asked for the 5 bags of trash stacked up in the kitchen to be picked up we were told it could wait until we checked out. We explained that wasn't an option and that we needed it picked up. It was eventually picked up but not without pushing. We started to pay attention to the trash and all the cabins had trashed stacked all over the place. After daily calls about the leak we were told how sorry they were and that they would give us a credit toward a future stay. As if someone would trust them to book a future stay. We called again after returning home and again were told that we would only receive a larger credit toward a future stay. Do not stay at this cabin or any property from this management company. The property is not well kept and the management company can only offer credits toward a future stay.
Business Response:

Tammy, we completely understand your frustration and disappointment, we know arriving to your cabin only to find it hadn't been properly cleaned must have been so disheartening and we apologize that you had to deal with this. This is not acceptable to us, and we are so sorry this happened during what was supposed to be an enjoyable vacation. In addition to the cleanliness concerns throughout, you discovered mold in areas, ants, missing shelves in the refrigerator, and broken items, not to mention 2 leaks in the cabin. While we do appreciate you letting us know about the leak the day after you checked in, unfortunately this required the assistance of a vendor and this was unable to be resolved during your stay. And while we did offer to send someone out to address the cleanliness issues, we understand you declined this and we're sorry this was the case. We do appreciate your honest feedback and we are working diligently to address all issues at the cabin. Management did reach out to you with an offer of a gift certificate to be used towards a future stay at any of our 400+ properties, but unfortunately this offer was declined. We sincerely apologize for all the inconvenience and trouble you encountered, and this offer is still available to you should you change your mind. We do hope to have the opportunity to serve you with a better stay in the future as this is not normal for us, but understand if you choose to stay elsewhere when you visit the Smokies.

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Jaclyn S. review for Cabins for You
Jaclyn S. on BBB

3 years ago

08/14/2020, 07:13 AM
Horrible. Roach infestation- found them while we were unpacking- did not stay even one night. Would not refund our money. Disgusting cabins. Not what is pictured on website. Also, we found the cockroaches during the day- The cabin's were trashy and very dirty upon arrival. TV's were not working, toilets broken... Almost forget to mention the mice, we found evidence of mice right away (fecal matter) and then later actually saw a mouse scurry from under the stove to downstairs. Was going to shrug that off, but that's when we found the roaches and that was enough for us to leave. Management's only solution was to send out a "exterminator". And with that, I know that we would not see positive results from immediately for us to enjoy our stay. The fact we found the roaches during the day only emphasizes the point that it's a very serious infestation and the whole place needs to be fogged at the least. Very dissatisfied all the way around. HORRIBLE HORRIBLE HORRIBLE AND THEY WOULD NOT REFUND OUR MONEY. We did not stay even one night. I can't stress enough how horrible this experience was dealing with this business.
Business Response:

Jaclyn, we are so very sorry to hear you discovered roaches in your cabin upon arrival, we completely understand your concerns and hate that you had to deal with this. And to make matters worse, the cabin was not properly cleaned. We hate that you had such a poor experience and would like to look into this further, but unfortunately are unable to locate a reservation for you. Please contact us at 800.684.7865 and an agent would be happy to assist you so we can get to the bottom of this. We do hope to hear from you as this is concerning to us.

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Heather review for Cabins for You
Heather on BBB

3 years ago

07/28/2020, 13:04 PM
Cabins for you was horrible to work with. We had a group of 14 going to top Shelf. It was beautiful and clean. However, the water wasn't working. Not good when people can't wash their hands during Covid-19. Did I say they knew the water didn't work before all this? Oh yeah... I received the wrong email confirmation from another party that said they were moving to a different cabin and when I called Cabins for you, the representative apologized and said the problem (she wouldn't say) will be fixed by the time we get there. The next day the water company came out and said the people who are in that cabin strip will never have good water unless they get a new pump. Cabins for you gave us the runaround for a day and a half and when we finally moved it was a wonderful cabin, but their was still construction trash in the driveway. There was also a used "needle" in the trash. The new cabin was nice, but not enough beds for all of us so (some of us had bad backs and needed King size) so someone ended up sleeping on the couch. So it was either deal with no water or less beds, take your choice. When we got back home we had been asking for reimbursement and all they offered was a credit to rent them again. What the heck?! It says they don't reimburse anyone in their contract. Make sure to read the fine print. Oh and you can't be a part of a law suit against them if you do sign a contract. This company is a scam!!!!
Business Response:

Heather, we truly apologize that you had such a poor experience. We know that it must have been so disappointing to arrive at your cabin for a family vacation to discover that the water wasn't working properly. This cabin does share a well with another property and the well can deplete depending on usage, which is, of course, at no fault of yours. We wish we had more control of the water in this situation, and are diligently working to increase the well capacity at your original cabin but unfortunately these upgrades have not been completed. We did offer an upgraded property the next morning, you visited the property and confirmed it was acceptable, and a mutual decision was made to move. We were fully booked during your stay, so this property was the only one available and we apologize if you felt this was forced on you as that was certainly not our intention. While the cabin is brand new and fully functional, we apologize that there were some construction items left on the property and these have since been removed. While this offer to move was accepted, we understand this resolution was not the one you were hoping for ultimately. Per the signed rental agreement, we do not offer cash compensation but did reach out with an offer of a gift certificate towards a future stay. Unfortunately this offer was declined, and we're sorry this offer was unacceptable to you. We again offer our sincere apologies for the trouble you encountered and understand you may choose to stay elsewhere when you visit the Smokies, but we hope to have the opportunity to provide you with a better experience in the future.

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Jackie L. review for Cabins for You
Jackie L. on Birdeye

3 years ago

07/09/2020, 02:48 AM
Perfect little Cabin for our Family Vacation. In between Pigeon Forge and Gatlinburg. Had the perfect Amenities. Cozy, comfortable, and was beyond our expectation!
Ciara F review for Cabins for You
Ciara F on BBB

3 years ago

06/25/2020, 19:50 PM
A cabin known as the Rocky Ridge Retreat was booked some weeks in advance with Cabins for You, with the intent of celebrating a birthday over the weekend. The cabin, which cost $2500 was paid for in full and 13 individuals coming from many different states had bought flights and rental cars to travel to Tennessee to stay in this particular cabin on Friday, June 26, 2020. Today, on Thursday, June 25, 2020 we received a call from Cabins for You confirming our reservation for Friday. Then in less than an hour after receiving our confirmation call, we receive another call from the company stating that they were cancelling our reservation because the Rocky Ridge Retreat cabin had been sold. As properties are not sold with in a matter of an hour, we were lead to believe the property had always intended to be sold, and Cabins for You sold us the "rental property" intending to make a quick buck while the cabin was on the market. Regardless, when we asked if we could speak to a manager about the situation, as well as book another cabin for the weekend. We were told no other cabins were available and then the manager unprofessionally, and unsympathetically expressed to us that we could all look for an Airbnb as a substitute. As if an Airbnb is a sufficient enough accommodation as a trade off to a luxury cabin we had already rented. As we could not believe that this was happening, nor that no other cabins were available, we had a third party call and inquire about making a cabin reservation for the same weekend. However, in this conversation the same woman we had spoken to previously, was now telling our third party that there was indeed a 6 bedroom cabin available to rent. Therefore, we call again to book that exact cabin, and WE are told again that WE cannot book anything because nothing is available, supposedly. Clearly frustrated with the staff because of their blatant disregard for the money we had spent for both the cabin and transportation to Tennessee, as well as the time and effort to plan this now ruined celebration, Cabins for You is definitely number 1 for the worst accountability, hospitality, and customer service I have ever encountered.
Business Response:

We cannot apologize enough for the inconvenience this situation has caused you, we know this was beyond frustrating to discover the cabin you had reservations for was sold, and we were unable to keep your reservation. We completely understand your disappointment and frustration, especially considering you had people flying in and making additional travel arrangements. We truly hate that this happened to your group and we sincerely apologize. While we typically are informed in advance if a cabin is being sold and coming off our program, we were unfortunately given very short notice in this case and had no choice but to make last-minute changes. We hate that our communication in the moment appears to have been subpar and have discussed the breakdown with management to improve our customer experience. And while we understand you had a third party call in to confirm if we had other cabins available, we were in the process of cancelling your reservation in our system and it briefly showed up as available. This was a momentary system error and not accurate, and we do apologize that you were told the cabin was available as it was not. In an effort to help in any way we could, we did offer suggestions of other companies that may have had availability but did not guarantee anything, and we're truly sorry you were unable to find alternate lodging. We promptly issued a full refund, and again offer our sincere apologies for the disappointment and frustration this situation caused. We do hope to have the opportunity to serve you better in the future, as this situation was highly unusual and not the norm for us.

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