Byram Healthcare

Claire W 

on BBB

3 years ago

This company is ripping me off, ripping off my insurance company and has no way of escalating issues! This is straight fraud! My insurance covers one breast pump, I ordered one of the best ones they offer through Byram, which my health insurance told me to do. I got a confirmation email with the model and everything, but the wrong pump showed up. A pump that is discontinued and had terrible reviews. I called and complained, they said they would send the correct model. We never got any confirmation of shipping, so we called b... read more

Korey B. 

on BBB

3 years ago

It seems impossible for them to get my order shipped on time. almost always late. I have had to go more than a month without my cgm in the year I have been ordering from them. It is so bad I want to change healthcare providers so I don't have to deal with byram 

Brian B 

on BBB

3 years ago

Absolutely the worst company of any type that I have done business with. For the 6 months I have tried wo work with them EVERY SINGLE ORDER of which there is at least 1 per month is wrong or has a billing/shipping problem. THEY ARE HORRIBLE....do not choose them. 

Kristen D 

on BBB

3 years ago

Incompetent; difficult for health care workers to navigate, let alone the average individual. I was unfortunately referred to Byram DME when expecting my first child. I was repeatedly ignored via email, even hung up on by representatives of this department. I was placated and given the run-around multiple times when inquiring about my order status and ultimately did not receive the equipment I needed in a timely fashion, despite initially placing my order 4 months in advance. I found working with Byram DME to be overall demo... read more

Sean B 

on BBB

3 years ago

Stay As Far away as you can from Byram!! I have no idea how they are still in business, supplies are ALWAYS late. There is no accountability on anyones part and customer service is ATROCIOUS. Live chat, phone call, email you name it you will NEVER get help if something goes wrong (and with Byram expect EVERYTHING to go wrong. They have literal monkeys working for them and no one know what to do or how to help, Its a constant loop of calling, being told to go to live chat, waiting 2 hours to speak to someone who then tells me... read more

CW 

on BBB

3 years ago

This is by far the worst company to go through when choosing your breast pump! Their customer service team as well as their order processing team are simply not capable of processing an order without difficulties and rather than coming up with a resolution they lie about having helped you and tell you everything is okay with your account but then they give send you invoices to pay for your breast pump. My insurances changed from when I placed the order for the pump vs when the breast pump actually shipped ( a couple of month... read more

James J. 

on BBB

3 years ago

I think that Byram Healthcare does not care about about My health or anyone's healthcare. My small box of urostomy supplies ( about a foot square ) is costing nearly a thousand dollars a month and yet with all of the profit that comes with overpriced prosthetic appliances they still care nothing for the patients. Byram Healthcare blames every order and shipping issue on the DOCTORS or Insurance. When Byram claimed the Doctor's office had not sent the prescription forms in I went to the Doctor's office and waited until they r... read more

Brianna C 

on BBB

3 years ago

Out of nowhere my supplies were cut inhalf. Them for two months straight NO supplies at all. Them I get a phone call that they closed my account. I am a very sick person. I need all of my supplies. My months been buying them and it is very costly. I have been told along with my Dr’s assistant and nurse that they jave no paperwork when they already comfirmed they have it. We spent all day today trying to get through and they hang up. I was tomd its on the way but now i get a text that it wont be here ontime . Delay ldue to no... read more

Anthony B. 

on BBB

3 years ago

I can’t believe how bad they stall on orders for life saving medical technology.. I placed an automated order on Monday of last week. They did not notify me, but apparently they switched to a new infusion set and needed my approval to send it out, again I was not notified. So on Friday I called them to ask what was going on and they told me this information and would send it out immediately. Well, it was the weekend so I knew I wouldn’t be able to get it until at least Monday. I had to call a triage endocrinologist in the la... read more