by charlotte

Yasin Z 

on Google

4 days ago

I attended on Wednesday just after lunch time to rebuy one of my items because it had gone on sale just after I bought it. It was a bit frustrating that I couldn't just call up and get store credit instead of visiting but anyway. Turns out the sale had changed in the few days between me last checking and I ended up only getting a refund for around $10. despite this, I'm leaving this review because the girls working at the time were very kind and lovely even though I was a bit of a waste of their time. 

Eva Cosgrove 

on Google

a week ago

The By Charlotte jewellery is simply beautiful. Gorgeous store in Paddington and such lovely sales staff. Fantastic customer service. 

Angie Novak 

on Google

a week ago

I've received many gifts from By Charlotte but this was my first time ordering for someone else !! Personally, I've had an amazing experience with this brand, specifically their customer service. They were incredibly helpful and sweet, not to mention the products available are absolutely beautiful and good quality !! 10/10, would definitely recommend :) 

Tina Shi 

on Google

3 weeks ago

I just received my Love bracelet today，it looks beautiful, but I was really disappointed to find that when I opened the button, some of the gold plating had already worn off, showing silver underneath. For a brand new item, this kind of defect shouldn’t happen, especially considering the price. I’ve contacted the seller to request a replacement. Hopefully, the issue can be resolved, but this experience was quite disappointing for such a lovely piece. 

Basia Kubiak 

on Google

a month ago

I was very excited after purchasing a ring with a September birthstone for my sister. Very disappointed as the ring didn't even last a year!! I tried with emails, but zero responsibility on the owner's side (15% discount is a joke). Absolutely ridiculous for a jewellery to be this quality. Kmart lasts longer 😭 I love supporting a small business but this is just wrong.