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Butler Sales & Service
- Fireplace Services
- Auburn, NY
About this business
This company offers the following services:<br /> <br /> Snow Plowing & Removal<br /> Salts- water softening, road salt, sidewalk salt, calcium<br /> Wood pellets and coal<br /> Stoves/inserts- wood, pellet and coal<br /> Grills- wood, pellet and coal<br /> Service and installation of stoves<br /> Chimney Sweep & repointing<br /> Dryer Vent Cleaning
Location details
2370 Turnpike Rd, Auburn, NY, 13021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Recommendedthey have the best BBQ sauce in Central NY. Tom's Bootleg BBQ sauce and other products. A ny STATE fevered.
Service for pellet stove purchased from Butlers several years ago was prompt, efficient, knowledgeable and priced reasonably. Huge positive experience. Reccomend highly!
Great people and very helpful
Do NOT use this company! They will feed you a bunch of BS! They said they ordered a part for my pellet stove and after waiting over a week for it, come to find out they never ordered it. Also scheduled an appointment for my other pellet stove last week but they never showed up and when I called and asked they didn't have me down for an appointment. This place is a joke!!!
This establishment, if you even want to consider it one, does not understand the ways of running a business. My parents recently purchased a blower fan for a Napoleon fireplace from this place after our previous one died. A little after 30 days it too died. When my father called to notify Butler of this, they blamed it on a power surge, which they conveniently don't cover. When my father further explained that this was not in fact the case, an employee hung up on him. If you want to do business with a well professional estab... read more
Absolutely the worst company we have ever dealt with!!! DO NOT BOTHER WASTING YOUR $$$ HERE! We bought a blower for our Napoleon fire place. It died after 30 days. They do not warranty anything electrical, which they do not tell you at time of purchase. Our last blower lasted 7 years! Ridiculous!! Then my husband called for over two weeks and got the run around from anyone who bothered answering the phone. Someone finally called back today and hung up on my husband! Absolutely no customer service!!
Year after year we have seen Butler sales and service at Apple feast and thought we should try them out. Wish we never did. I usually don't do reviews but my husband is still waiting for a phone call back from them. It's been over a month. They came to clean our stove and replaced an auger motor. They did a great job cleaning it but due to them rewiring it wrong and not putting the part in right it caused our stove not work properly.I tried for 3 days to call them because your stove wouldn't work at all and no one returned o... read more
Just had a tech. Here on what I would consider an emergency call last minute type thing... They were able to come the day after I called which I thought was great... I had customers coming to my hunting lodge and didn't have heat... The service tech was within the window of time we had set... Very knowledgeable very quick and thorough explained everything he did and even showed me how to keep up with things better so I didn't have problems in the future. Very professional and an all around good experience... Thanks Joe
Frequently asked questions about Butler Sales & Service
How is Butler Sales & Service rated?
Butler Sales & Service has a 3.5 star rating with 52 reviews.
When is Butler Sales & Service open?
Butler Sales & Service is closed now. It will open tomorrow at 9:00 a.m.
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