Butler Rec

R Banwart 

on Google

9 months ago

Monopoly at its finest. Paid in full, to get power into the development, since December 2024, with repeated promises of completion—most recently in July “I got with Management and should be done next couple of weeks”—yet still unfinished. Alex P. noted the situation is largely out of his hands after approval. It's now been 190 days + 10 . We've begun construction using generators. On a positive note, we've only paid the down payment for the $9,000 transformer as required in June. UPDATE: After a prolonged delay of 235 d... read more

M H 

on Google

6 months ago

I normally don’t leave reviews, but this situation has been incredibly frustrating. The crew that installed fiber in my area bored directly through the top of my sewer line, and I’ve now been without a working sewer for three weeks and had to pay out of pocket to get resolved due to lack of any accountability or response from butler rural electric or the subcontractors. I was told this work was done by a third-party contractor the company hired, and that contractor is the one giving me the biggest runaround. However, there ... read more

Tim Tim 

on Google

10 months ago

Predatory billing practices. ⚡ They have a "Demand Charge" Disaster : They take your highest hourly usage (even if it’s just one spike—like running your AC on a hot day, or a short in your well water pump that spiked your usage), multiply that hours usage by 136x your rate, and then slap that number onto your bill every month for the next 12 months. This is not based on actual usage. Not a one-time fee. Just a recurring penalty for using electricity... they label it as "demand charge" on your bill. Even though it is not fro... read more

Nazir Stones 

on Google

3 months ago

Sometimes it’s helpful to have people in charge of providing customer service to the public to go through customer service training. 

Danielle Dodds 

on Google

2 years ago

Cannot get past the automated system, so frustrating. Want to let you know my dad is deceased and the auto pay needs to be canceled, guess you will get the message with payment is refused.