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Busey Bank
- Finance
- Troy, IL
About this business
With more than 155 years of strength and service, Busey knows the importance of a lasting promise and tailored solutions. We provide an array of services across Illinois, Missouri, Indianapolis and southwest Florida-including personal banking, commercial lending, mortgage, wealth management solutions and more. Building Business. Growing Wealth. Busey Bank since 1868.For more information on our products and services-or to find your closest Busey branch or ATM-visit us today.
Location details
507 Edwardsville Rd, Troy, IL, 62294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | 09:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I wish i could leave negative stars. Really simple, in my opinion this is a scam bank and the scammiest of them all with their scammy tactics they pull .Like all the other reviews, this is one of those scam banks that feel they need to let you overdraft so they can scam you out of fees.. Really simple,. The Credit Union up the street is no different, and their scam attitudes are the same. I dont see how these people can live with themselves doing this to people. But thanks to the power of the internet, we can all warn enough... read more
Business response:
The customer was assessed fees in accordance with published account disclosures and has been previously informed of our overdraft fee policy. Our branch management team also spoke with the customer to provide additional support. No further options are available at this time.
I arrived at Busey in Urbana on Philo Rd on Wednesday, February 3rd to do some banking. The sign said no one could enter without an appointment. This was different than other times I’ve visited since the pandemic started, when they just wanted customers to ring the bell first. I called from my vehicle and was told I couldn’t enter and no other branches are open for indoor transactions. I explained what I needed and was told they might be able to help in the drive thru. I arrived at the drive thru window at 2:13 pm. I needed ... read more
I am only rating this as one star because zero stars was not an option. This bank has costed me time and money. The staff is poorly trained. Customer support told me to not contact my local branch because they are poorly trained. Customer support took hours to respond to my online messages. My transactions were declined days after the purchase was made causing the transaction to fall though. This occurred after one of their staff members told me that the transaction had gone though. TERRIBLE BANK.
Business response:
Thank you so much for taking the time to share your feedback with us. We are sorry that your experience did not meet our standards, and we will reach out to you privately to address this situation.
I've used Busey for 18 years. I have no complaints with any of the branches that I've used in Bloomington/Normal or Decatur. They have been responsive online and in person. I love the online chat functionality and like the new mobile app as well. I have nothing but good things to say. We have 3 deposit accounts with Busey and one loan. We will continue using them.
Business response:
Thank you so much for taking the time to share this feedback with us. We deeply appreciate your committed loyalty and partnership with Busey, and we remain committed to fulfilling our promise of excellence in serving you. We are so glad we get to continue working with you. Thank you!
Typically people use BBB to leave bad experiences. I want to thank Frank for his customer service he provided to me. There was an unexpected issue and he was able to work with me and solve the issue. Made it super simple and was able to fix the issue thru the chat via the Mobile app. I have thought about cancelling my account since the merger with The bank of Edwardsville But I will give busey another try..
Business response:
Thank you for reaching out regarding your experience with customer care and specifically with Frank. We will make sure he receives a copy of this review. We appreciate the opportunity to serve and look forward to assisting you in the future.
Frequently asked questions about Busey Bank
How is Busey Bank rated?
Busey Bank has a 2 star rating with 21 reviews.
When is Busey Bank open?
Busey Bank is open now. It will close at 4:00 p.m.
Need help? Contact us.
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