Busen's Appliance

Brian Mainzinger 

on Facebook

4 years ago

While the staff was “nice,” nice doesn’t fix a washer. It has been nearly a month now and our washer still is not fixed after three visits—and this is referring only to THIS “go around,” with similar experiences in the past. They have fixed three different parts. The last time he was here, he said he checked it out after being down there only a short time and said it was working. NOT. We have repair insurance through DTE, which means each time they don’t fix it, instead of coming back right away, it is “policy,” that they WE... read more

Denise Munir- Moran 

on Facebook

4 years ago

I realize these are hard times, however; it has been a week to even get communication from them. I called 3 times to see if the part for my fridge came in, which I offered to go and pick-up (40 minutes away they had the part). Finally on Saturday when I called the girl says, I'm sorry I was suppose to call you yesterday to let you know the part came in. Now, they are maybe a mile from my house and it would take maybe 3 minutes to put the part on and my fridge would have been working again, Well, then I find out they're not w... read more

Briana Cavanaugh 

on Facebook

4 years ago

RUN FAR AWAY!! This is by far the WORST experience I’ve ever had working with any company. I did not have a choice as they were dispatched by my home warranty for my washer that stopped spinning. To start, their business hours are my business hours so I have to either take off work or find someone to meet them. I do not have a large circle of people so this is difficult. For the initial visit, the technician was supposed to call 30 minutes ahead to give me time to get someone... Continue Reading