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Burns & Sons Direct Appliances

3.3

About this business

Location details

1820 Park Ave, Muscatine, IA, 52761, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.393 reviews
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Jesse Lopez's profile image
Jesse Lopez 
3 weeks ago

Movers broke a wire getting the fridge into the house no big deal just wanted it fixed it has been over a year and it is still not fixed the owner is a absolute jerk on the phone if I could leave 0 stars I would DO NOT SHOP HERE PLACE IS A JOKE 

Taegan Randolph's profile image
Taegan Randolph 
3 weeks ago

Burns & Sons does NOT deserve even this 1 star rating. This was one of the worst customer service experiences I’ve had. The employees were rude, completely dismissive & unfriendly. My family purchased a fridge from here & while their delivery people were taking the fridge into our house they ripped the wiring for the lights on our freezer / freezer door. They left it and we later found the ripped off wiring in pieces and inside of the freezer. We have been without lights for a year now and they refuse to contact us back or m... read more

Cindy McDaniel's profile image
Cindy McDaniel 
a month ago

I'VE BOUGHT BRAND NEW APPLIANCES AND USED FROM BURNS AND NEVER HAD A PROBLEM WITH ANY PURCHASE.DIDN'T GET HER NAME, BUT SHE WAS VERY POLITE AND VERY HELPFUL. CHATTED UP LIKE WE'VE BEEN LIFELONG FRIENDS. AWESOME 

christina putnam's profile image
christina putnam 
a month ago

Friendly staff 

Hannah Peck's profile image
Hannah Peck 
3 months ago

Sold a broken range, sold floor model and being shady by saying they had it in “stock”. Said they don’t have a return policy and decided to call names over the phone. Interesting form of customer service 

Frequently asked questions about Burns & Sons Direct Appliances

How is Burns & Sons Direct Appliances rated?

Burns & Sons Direct Appliances has a 3.3 star rating with 93 reviews. 

When is Burns & Sons Direct Appliances open?

Burns & Sons Direct Appliances is closed now. It will open tomorrow at 9:00 a.m. 

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