Burns Ford Service

Anita R 

on BBB

a year ago

I took my 2019 **** Ecosport to Burns Ford in Lancaster ** on 9-12-2023 to be checked on ****-2023 the check engine light had come on. I was told on **** that my vehicle needed a new engine and new turbo. I told them when I took it to them that I had it checked at auto zone and the crank sensors were bad. I also had another shop check it before I took it to Burns and they said the same thing Auto Zone told me. Burns told me that 5 lights came on when they put it on their diagnostic machine. They told me that they were going ... read more

Malanda S 

on BBB

2 years ago

I finally got my car back on 3/31/2023 and its running good now, I wanted to thank everyone who helped to get it fixed at Burns Ford and ************* of Lancaster **, thank you ******************** and the rest of the team at Burns Ford 

Malanda S 

on BBB

2 years ago

I got a car from the buy here pay here program from Burns Ford of Lancaster **, 3 day after I get it goes into the shop stayed there for a week the day after I get it back it goes back into the shop for 2 weeks to have another motor put in it, I get it back not to even have back 30 minutes and its back in the shop, I have made 2 payments on a car that has cant even drive, so please be careful when it comes to buying a this dealership as no clue about 

Tiffany D 

on BBB

2 years ago

My experience with them are horrible I have paid off a 2010 Chrysler Sebring and they told me they would put me in a brand new car we'll they lied. Instead I got a 2013 Nissan Versa and the transmission sensor went out 2 months after owning the car and last week the transmission blew and car would not work at all This past week I was trying to trade that vehicle in because of all the problems I've had. So I went to Nissan of Rock Hill and they told me that Burns Ford of Lancaster was ripping people off. They also said the Ni... read more

Lakesha C 

on BBB

3 years ago

Finally, pick up the vehicle today and had a terrible experience they were unprofessional no business ethics they fixed one thing on my van and messed up something else. Everyone knows that money is scarce especially during the ******19 Pandemic. I figured I would get a jump on things for the business and went to look for a work van. Do my husband and I went to Burns Ford located around ****************************************************************** on 1/10/2022 to look at a van after passing by and seeing it on the lot. ... read more

Carl H 

on BBB

3 years ago

Purchased 2 vehicle from burns ford in Lancaster SC, little to small stress but over all very happy with doing business with burns ford. MR.B**** made it top priority to take care of customes when they was concern. Contact between Mr. B**** and myself was 5 star ?? ?? ?? ?? ?? he stayed in contact which was very nice.