Buick GMC Service & Parts

Amit M. 

on Yellow Pages

10 years ago

I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months. Last week ,my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain... read more

Nikki S. 

on Yellow Pages

10 years ago

I was really up happy with the service sept. I had an appointment and dropped off my truck for an oil change and to get a recall fixed on the airbag and front seat belts. When I dropped it off I explained something was going on with the back seat belt, drivers side. They asked if I'd be waiting, and I said no- as I had my 11 month old with me- but they said itd be about an hour and they close at 4. My appointment was at 1:00. I returned at 3:15 to be told it would be a bit longer. I waited until 3:50, and was told it still w... read more

Lee L. 

on Yellow Pages

10 years ago

I have bought many cars in my life, but never have had an experience like this. Our salesman "Chuck Outen" was absolutely superb! He listened to what we wanted and with complete understanding gave us a list. Once we narrowed it down to two of them he went through in extensive detail with incredible knowledge of what each had, the pricing and what was the best deal "for us". A lot of this was done on the phone ahead of time so when we came in he had both vehicles on paper, side by side and explained again. He then took us out... read more

Cari J. 

on Yellow Pages

11 years ago

Sales may be okay but the service center stinks. They argued with me over what is covered under a certified warranty while trying to convince me that diagnostic charges could be incurred. Called GM and they apologized for the inconvenience and scheduled at another dealership. GM also said they did not understand why they were trying to get me to pay for diagnostics when it is covered under the warranty. They obviously make some sort of commission on sales there which explains the push for diagnostics charges. Stay away!