Budget Car Rental

Amanda Bowman 

on Google

4 months ago

If I could give zero stars, I would. My husband and I rented a cargo van on May 7, and what should’ve been a simple experience quickly became infuriating. We returned the van after hours and noticed we'd been wrongly charged $48 for fuel—even though the tank wasn’t full when we picked it up (which was confirmed on the rental paperwork). I tried calling the Pleasanton store for three days straight—no answer. Calls went to Budget's central line, but no one could help since I didn’t have the rental agreement number, just the ve... read more

dayananda shenoy 

on Google

a year ago

Car we rented was outdated and dirty . luckily it did not had any mechanical issues during our lengthy road trip. They had limited cars (2) to choose from and car I got had scratches everywhere and no CarPlay/apple play or even a working USB port to charge phone. I ended up getting phone holder and cigarette outlet charger myself . In 2024 expecting such outdated car from rental company only shows how much they value customer and service. It’s better to rent directly from airport (different car rental company) instead of thi... read more

Chloe Ashiegbu 

on Google

a year ago

Like many of the other reviews have stated, they will take your reservation online but not have a truck available. I did receive a call the morning of my rental from Budget (no message). When I called the sales rep told me that they only have cargo vans available. I expected this from budget and this location. Luckily I have a back up rental with U-Haul and at least if they don’t have a truck you get a $50 guarantee unlike budget. If I didn’t have a back up, I’d be furious. Update 7/29/24: Though Budget had to cancel my rese... read more

Vikrant Waghmode 

on Google

a year ago

It’s what all reviews says, lady sent me back to fill up $2 worth of fuel, because as per her the needle was not on full, it’s the worse location yet I have encountered with budget. 

Emma Guyton 

on Google

a year ago

I would give one star if I could, the lady at the front has the worst customer service I’ve ever experienced!!!!!! She was so rude from the start of the pick up, she looks miserable working here. I had a reservation for a Toyota Camry, there was 4 car parked outside. She rudely says only trucks available, because I booked last minute I couldn’t get any of the cars parked outside. I was the only one there with a reservation, we argued for 20 minutes. Waste of my time, don’t wast yours. She’s miserable there and her manager su... read more