Budget Car Rental

Derek Dominguez 

on Google

a month ago

Go elsewhere. Very insistent about their policies but they don’t include any of those policies in their confirmation email. It’s fine to have policies but maybe tell us about it in the required document section rather than waiting for us to get all the way to the office and saying “did you not check the website?” Why would I read your whole website when I have an email from you that says here’s the required documents and than as it turns out, theres actually MORE required documents “oh and it will also cost another extra 40 ... read more

Andrea Loftin 

on Google

2 months ago

As soon as I pulled up I knew they didn’t have what we had reserved. Walked in told them we reserved a luxury crossover and was shown a luxury sedan with zero leg room in the back. The guy working there didn’t give a damn after we told him we’re canceling our reservation and said “Sounds good”. DO NOT RENT from Budget. It’s a slim chance you’ll get the car you actually reserve. This is the second time this has happened. They don’t care how they throw a wrench in your plans. No consideration for their customers. 

Chase N 

on Google

2 months ago

We arrived to pick up the vehicle we had reserved, but during the process, the representative asked for proof of our personal auto insurance. We were surprised, as we had already purchased insurance for the rental through the company and we had rental car insurance through our credit cards and didn’t realize a separate policy was required. While we were frustrated by the situation, we never threatened, yelled, or acted inappropriately — the most that happened was a raised, frustrated voice, without any rude remarks toward th... read more

JoDe Neer 

on Google

2 months ago

I wish I could give 0 stars, because they don’t deserve even 1. I had a car reserved for a long-distance trip. I arrived to pick up the car and was told that they didn’t have a car available but would have one in 30 minutes. I returned 45 minutes later to a hand written sign on the locked door that states “clean car in 15-30 minutes.” When the agent finally arrived he stated that he did not have a car for me. DO NOT RENT HERE. 

Kenan McEwan 

on Google

2 months ago

Called and left me a voicemail 1 hour before pickup that they wouldn’t have a vehicle available. Called back but could only get through to the call center who couldn’t help at all. Drove into the location and the were just as unhelpful as the offshore call center.