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Budget Car Rental
- Transportation Services
- Herndon, VA
About this business
Location details
1057 Elden St, Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
BUYER BEWARE!!! Terrible service from start to finish. Checkout lady doesn't explain car functions or the terms on the rental contract. Plus, they've kept my deposit of $131 after returning the car full of gas with no blemishes.
My name was different on my credit card than on my license. I assured the woman at the desk that it was purely aesthetic, that the account the card is connected to is in fact in my name, but she did not consider that acceptable nor explain why. I offered a debit card to use for the deposit, as it has my correct name on it, or to procure my name change order procured by a Fairfax County judge, to prove that the credit card and ID were owned by the same person (me), but she instead made me go back home to find an expired licen... read more
I had a very disappointing experience with this car rental company. I called in the morning to confirm that a car would be ready for me, and they assured me everything was set. However, when I arrived to pick up the vehicle, I was immediately turned away and told they didn’t have any cars available. This kind of miscommunication and unreliability is completely unacceptable, especially when you’re counting on a rental for your plans. I won’t be using or recommending this company but more specifically this location to anyone. ... read more
Like so many other people in the review list here, I too naively ignored the reviews and went ahead and booked a minivan 30 days in advance out of here, and got royally stood up 3 hours into the pick up time and facing 2 nights of pre-paid hotel bookings for 2 rooms each and having to pacify a disgruntled family of 6 including two small children who were all looking forward to a fun weekend. Leave alone the unempathetic agency who simply punted me to call the customer service and ask for options, to top it was the so-called ... read more
Frequently asked questions about Budget Car Rental
How is Budget Car Rental rated?
Budget Car Rental has a 2.8 star rating with 54 reviews.
When is Budget Car Rental open?
Budget Car Rental is closed now. It will open at 8:00 a.m.
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