Budget Car Rental

Solomon Freeman 

on Google

a month ago

I arrived at the location with a confirmed reservation—only to be told there were no vehicles available. The staff showed zero concern and simply pointed to a printed sign claiming that reservations made after 5 PM are “subject to availability.” I followed up with the corporate office, who confirmed that this is not an official policy—confirmed reservations are supposed to reflect actual vehicle availability. This entire situation could have been avoided with a simple phone call before my scheduled pickup time. Instead, I wa... read more

Andrew Demorest 

on Google

a month ago

Made reservation then when we got there ourself and others were unable to get a car . Instead of calling everyone like a professional business the guys tells us we don’t sell hotdogs we rent cars and we don’t have any there is nothing g we can do. Instead of helping us find another Vechicle though budget. If you are looking to rent a car I would recommend going somewhere else. 

Zia RAHIMZAI 

on Google

a month ago

An awful experience. The office was dirty and had a strong odor. I reserved an SUV (RAV4) but was given a Camry. The most disappointing part was a staff member named Dean. She was on the phone upon my arrival, and her tone was unpleasant. It seemed she was having a tough call; so I tried to be courteous, but it didn’t help. While I stood near the bar, she instructed me very rudely to stand behind the bar. When I asked if she is this angry every day, she replied that I was asking too many questions. A gentleman stepped in to ... read more

erico classic 

on Google

2 months ago

Very rude Arab man, average height, with reading glasses. Was yelling at me cos according to him he's had a long day. All this in front of my kids. Told me to write the biggest report I can to management. Then returned my license and refused to serve me. This tells me he has gotten away with poor customer service for a while now and management can't do nothing- I wonder if the company ever addresses customer service issues. Good luck with such nasty behavior, is all I can say. 

Addie Hall 

on Google

2 months ago

This rental situation has been an absolute nightmare. The owners charged our card, even seeing that the EIGHT HUNDRED dollar charge had gone through our card. They just kept insisting the card was declined. The owners kept leaving the whole situation and leaving a young girl to take the brunt of all of this. They would not even make a call to the company they rent cars for to try to help us resolve this. Saying it is our responsibility to reach out to the 800#. So I did. They also have not helped. We have had to get the frau... read more