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BT Installations
- Home Services
- Export, PA
About this business
Location details
6154 Old William Penn Hwy, Export, PA, 15632, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My experience with B.T. Installations started with ********. She was one of the most professional and courteous people I have ever had the pleasure of dealing with. She responded to all my calls in a timely manner and she took total responsibility of all the scheduling of my pool install. She made my pool install absolutely seamless. The next person I dealt with was ****. He came out to do site survey. **** was very good. He told me what to expect and all the issues with what we were going to have to deal with because of the... read more
When ***** first came out we had just got a tree taken down and he said when we got the ***** ground down to really grind it down. We called Murphys tree service and I explained the situation. *****, the owner said hes done root removal for pools for years and he didnt need to talk to ******, he knew what he was doing. When B&t came out to excavate I knew the first so many inches was free and after excavating they called me for another $700. I paid it because when the excavator left he said everything was good to go and the ... read more
Business response:
Everything is explained in detail IN our contracts as far as what we can and will do as well as our prices. In bold letters it explains that we do not haul the dirt away it also explains the installation price of the additional liner protection package. We did not charge you for an upgraded liner. Why do we get om here and tell falsehoods ? I wish people would just be honest and take accountability. I also told you at the inspection that ( I DONT RECCOMEND PUTTING A POOL WHERE A TREE WAS BECAUSE THERE IS ALWAYS ISSUES) .The ... read more
Needed my pool relocated 10 minutes away from where it was installed. Pool 3 years old anyways paid them the beginning of January I believe like $3400 still waiting for my pool to be put in. They made a mistake dug it for a 24foot. Its supposed to be a ******************************************************* its for a bad day and nothing gets done. They already got their money and I believe that they should finish this job before they start another job. It should be on the first available day that the conditions are right. Al... read more
**** and crew just installed our pool March 15th and did an excellent job. Despite the chilly start everything went perfect. We couldnt be more happy with the work and explanations given to **! Also, very nice and personable. I would 100% recommend **** and crew! ************, **
Business response:
We appreciate the kind words. In a society where you only hear the bad reviews because most the time if the customer is happy they don't bother leaving a review.We do 600 to 800 jobs per season so if you count the bad reviews to the workload it should tell the true story.We appreciate you !
We had bought an above ground pool from Valley Pools and Saps and the free installation was included. The subcontractor was B&T. We were told the pool would be installed mid-June. It is now mid-August and we still do not have our pool installed so we cancelled the contract with them. They kept pushing back dates, said there were major issues with our yard, we had to downgrade our pool size, which we did, and then they never showed up or called. They wouldn’t answer phone calls or emails. We took days off work to be home then... read more
Business response:
Allot more to this story like 6 weeks of nothing but rain. Nothing more I can say.Weather plays a huge part in what we can do.We always put the end product into all our decisions..
Most unreliable company. Continues to push back installation date FOR MONTHS. You are unable to talk to anyone. They NEVER answer their phone, their voicemail box is always full so you cant even leave a message. They have postponed our installation date multiple times.but didnt email to notify us DAYS after they were supposed to be here.
Business response:
We have since put In a nee office manager and help since we are In the field all day.Covid definitely caused some issues with help as it did everyone. Weather is a huge issue and this it thoroughly explained on all out literature As i said I wish we could get every job done everyday, that's how we make money..
They are not to be trusted. They go behind their employers back, sell me pool direct ( because he told me what his employer wanted to sell me was junk) I told him I wanted the best pool, aluminum everything. After install, I requested a sales receipt so I could register the pool. After much go around, found out he lied to me about where he purchased it The summer of the install, the paint was coming off the top rails. Contacted ****** several times and golly gee, he was never available. Won my case at small claims court, to ... read more
Business response:
Definitely learned my ****** on this one.What she fails to explain. I went to do a liner change and she had a hugs hole in her wall . I refused to put a new liner in for her safety. The prior installer put duct tape over the hole and put a new liner in her pool risking her safety. I could of made a fast dollar and did the same thing but I didn't.No one could get her the pool she wanted in her size and she begged me by multiple phone calls emails and texts to find her a pool. Which I did. I never once said ALL ALUMINUM. You c... read more
Frequently asked questions about BT Installations
How is BT Installations rated?
BT Installations has a 3.2 star rating with 11 reviews.
When is BT Installations open?
BT Installations is open now. It will close at 5:00 p.m.
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