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Bryan Texas Utilities
- Electricity Suppliers
- Bryan, TX
About this business
Location details
205 E 28th St, Bryan, TX, 77803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is ridiculous. It operates like its 1985 and there are only 10k residents in the city. Outdated payment methods and zero desire to join us in the 21st century. At least their phone agents are nice, I can only imagine the abuse they receive due to this company's outdated business practices.
Kudos to BTU and Bob that answered the after hours emergency phone number. We had a water leak in the house and needed to turn off the water at the meter and it was almost midnight last night and thank you to Bob who told me what to look for and how to turn the water off!!
The absolute worst experience I have ever had with any company. We had auto pay set and it worked for the first 8 months of our lease, after that they shut off our power with 0 notifications. When we called they say they sent a letter the day before, but clearly gave no time for it to actually be delivered. Then after resetting up auto pay, they did the exact same thing 3 months later, claiming we never had auto pay set up. Horrible customer service, horrible company awful experience all around.
These people don't know what they are doing. I submitted the application for the service, and I even got an approval & confirmation email from them for the service that I requested. However, I still don't have power in my house under this summer heat. No AC, no refrigerator, nothing.
Frequently asked questions about Bryan Texas Utilities
How is Bryan Texas Utilities rated?
Bryan Texas Utilities has a 2.4 star rating with 183 reviews.
When is Bryan Texas Utilities open?
Bryan Texas Utilities is closed now. It will open at 9:00 a.m.
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