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Bryan Texas Utilities

2.4

About this business

Location details

205 E 28th St, Bryan, TX, 77803, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.4183 reviews
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B Adriana Velez's profile image
B Adriana Velez 
4 days ago

This company is ridiculous. It operates like its 1985 and there are only 10k residents in the city. Outdated payment methods and zero desire to join us in the 21st century. At least their phone agents are nice, I can only imagine the abuse they receive due to this company's outdated business practices. 

Phyllis Varing's profile image
Phyllis Varing 
a month ago

Kudos to BTU and Bob that answered the after hours emergency phone number. We had a water leak in the house and needed to turn off the water at the meter and it was almost midnight last night and thank you to Bob who told me what to look for and how to turn the water off!! 

Jessica Branch's profile image
Jessica Branch 
2 months ago
Braeden Cannon's profile image
Braeden Cannon 
3 months ago

The absolute worst experience I have ever had with any company. We had auto pay set and it worked for the first 8 months of our lease, after that they shut off our power with 0 notifications. When we called they say they sent a letter the day before, but clearly gave no time for it to actually be delivered. Then after resetting up auto pay, they did the exact same thing 3 months later, claiming we never had auto pay set up. Horrible customer service, horrible company awful experience all around. 

Bryan Jonson's profile image
Bryan Jonson 
3 months ago

These people don't know what they are doing. I submitted the application for the service, and I even got an approval & confirmation email from them for the service that I requested. However, I still don't have power in my house under this summer heat. No AC, no refrigerator, nothing. 

Frequently asked questions about Bryan Texas Utilities

How is Bryan Texas Utilities rated?

Bryan Texas Utilities has a 2.4 star rating with 183 reviews. 

When is Bryan Texas Utilities open?

Bryan Texas Utilities is closed now. It will open at 9:00 a.m. 

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