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Brooks Brothers
- Retail
- Short Hills, NJ
About this business
Location details
1200 Morris Tpke Ste B145, Short Hills, NJ, 07078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
⭐ ONE STAR — DO NOT TRUST THIS LOCATION WITH A WEDDING OR IMPORTANT EVENT Our wedding is this Friday, and with less than 48 hours to go, the groom STILL does not have the complete outfit that we ordered from Brooks Brothers at the Short Hills Mall OVER A MONTH AGO. We came here specifically because we needed a custom suit and wanted everything handled professionally and well in advance. Instead, this has turned into one of the most stressful and disappointing customer service experiences we have ever had. We ordered the groo... read more
Staff treats you like they are doing you a very inconvenient favor.. the customer service here has declined parallel to the quality of clothes, never again giving BB a chance
New store, same challenges. And at the risk of “piling on” to lowest reviews … They have a nice new store. And they have improved the quality and pricing. But until they turn around the customer service, it is just too frustrating to shop there regularly. The service has been an issue for years. I would love to see them reduce turnover and invest in staff training and development.
other than Jason , the quality of service is terrible. the wait time, terrible. the staff, terrible.
The new store in Short Hills is a downgrade from the previous one. Much smaller and everything feels cramped, including the dressing room space. Still love the clothes, though.
Frequently asked questions about Brooks Brothers
How is Brooks Brothers rated?
Brooks Brothers has a 3.7 star rating with 105 reviews.
When is Brooks Brothers open?
Brooks Brothers is closed now. It will open at 10:00 a.m.
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