Brookdale Willowbrook Place Skilled Nursing

Ana Guardado 

on Google

8 months ago

Hi my name is Ana Guardado I am writing this to let you know of my disappointment on this facility, we put my Brother there for 3 weeks , but we took him out because of the lock knowledge and care for the patiences, My brother complain of the he will call for assistance when he had realy bad cough attacks, no matter how Manny times he push the bottom they will come 20 minutes later . The therapist will star session and cut them short for personal reasons, we ask many time that we needed to speak to the Dr that did visit that... read more

Bridget Ellisor 

on Google

a year ago

This place is horrible, the staff is horrible I had a loved one taken here for aftercare due to a stroke, she left in worse condition than she was when she was admitted. If you love your person that is in need of care research, research and do more research. My family member was released with a wound that she didn’t have prior and the family is having to do all that we can to avoid more complications and infections. Horrible staff they all need to be replaced 

Vanessa Maldonado 

on Google

a year ago

If you have an elderly person who needs rehabilitation, please do not take them to this place, if you love that person. It is an UNACCEPTABLE place, IT SHOULD BE CLOSED, or the owners should be aware of the lack of staff to care for patients. People have a bad attitude, they do not give them medication at the time it should be and they do not respond when they need help. It almost seems like abuse of older people, with the attitudes and treatment they give to some people. With all due respect, given the more circumstances th... read more

katherine williams 

on Google

a year ago

**DO NOT TAKE YOUR LOVED ONES HERE** My mother was transferred here from the hospital to get Physical Therapy. She stayed less than 2 weeks before I pulled her out of there. The staff was nice the first day then things went downhill. My mom was left in a soiled diaper for over 12 hours & developed a UTI. The aids did not want to assist her with walking to the restroom so they made her go in her diaper several times & then did not change her often. The nurses took a long time to tend to my mom after pressing the nurse call bu... read more

Michelle Cottle 

on Google

a year ago

I have very mixed feelings about Brookdale. Most of the daytime nurses and aides have been helpful and very kind to my mother, however there is not enough staff to adequately care for patients. Employees come in late or don’t come at all causing the hardworking employees to work extra long shifts and double the work resulting in decreased care. One morning I received a call at 8:00 telling me staff found my mom on the floor at 2:00 AM. Why did they wait that long to call me? When I got there, the nurse call button was not on... read more