Brookdale Pinnacle

Tonda Marcum 

on Google

2 weeks ago

Absolutely beautiful facility, it's too bad they have a few employee's that don't give a damn about the patients. My mother in law was allowed to fall out of bed at least twice. She was soaked to the bone twice when we got in there, clothing and bedding. Once she was sitting on the edge of the bed completely naked and freezing. The kicker was that they knew she was non verbal, couldn't walk or feed herself and had a broken vertebrae in her back, and an aide, who had seen her at least twice, got her dressed in pants, put in a... read more

Brandon Boyd 

on Google

a month ago

A nice clean and safe community full of folk who really care. 

Laura Sidner 

on Google

8 months ago

This place is totally horrible. My mom was here for 3 years. They do not do what you pay them for. You pay extra for certain things to be done and they do not do them. Special instructions are not relayed shift to shift. There is no communication. They don't seem to care what the families have to say. In fact, they RESENT you questioning being an advocate for your family member. Once the resident passes away they throw away any mail coming in. They promised to hold the mail but they don't. If I could do it over I would NEVER... read more

D’yah 

on Google

a year ago

This place is horrific I have never seen a turn over rate so bad aids come and literally leave within a couple days ..Al left unattended constantly staff constantly talking about sexual relationships in front of the residence huge arguments to the point of almost fights …People leaving shifts never returning to watch the residence…Not to mention how filthy it is in memory care mold all in the kitchen trash can nasty counters full of dirt silverware filthy ..Management sleeping with staff it’s constantly talked about on the f... read more

William Weber 

on Google

a year ago

My parents were at Brookdale from December 2016 until my mother passed away December 2023. Over that time, I had an outstanding relationship with the staff and management. Both of my parents were in good hands. The staff was cheerful, polite, and easy to talk with concerning their care. The facility is well maintained, and there were plenty of activities. Care staff, social workers, hospice care were all in contact with me on a regular basis. They were also more than willing to answer any questions I had and we had open conv... read more