Brookdale Home Health Cleveland

Christina Estrada 

on Google

2 months ago

We have had the worst experiences with this company! No one knows what’s going on scheduling changes without telling patient! Bloodwork getting lost, not sending another person out to draw for 3 weeks and still there’s issue and it not getting done. Administration is rude! Would not recommend!!!! If you care about your loved one look elsewhere !!!!! WOULD. NOT RECOMMEND!!!!! 

A Google User 

on Google

4 years ago

This place was supposed to be taking care of my loved one but they could not even call me back to update me on my fathers wound care. Even left a message with the supposed "manager" Alicia. Terrible incompetence all around. Head elsewhere, there are plenty of other health care options out there. This one falls very short. Nurses are always too busy to see every patient the one LPN said. 

Pamela Howard 

on Google

5 years ago

The administration is extremely incompetent! A "computer glitch" lost our original therapy order; the guaranteed appointment date came and went; therapists call the night before the appt (or not) and show up whether they reach you or not. If you call with any concerns or questions, no one calls you back. We decided to cancel their services and go with another company when a so-called therapist showed up unscheduled at my mother's door, who has dementia, and asked her to take off her top during her OT therapy session.