Brook Lane Surgery

Edyta Gemmell 

on Google

2 months ago

Recently they changed the appointment booking system to make it easier... They ask to call later during the day to avoid 8am rush. I rang them in the afternoon just to hear that they don't have anything now, and to call tomorrow before 9 am. It's madness. You still can't get any appointments there! What the point??? I hear from friends how they always get appointments at their GPs. Why this one is so different? And the rudeness of the front desk staff is unchangeable... 

Deanna Poulton 

on Google

2 months ago

Feeling quite depressed about the practice reception admin staff and doctors they say they when ask question they don't they say going to get in touch don't You ask them to do something they say they will don't do it they say they contact you by 18.30.fri don't I wish it wasn't this way I haven't been to doctors before this for over four years not a moaner really there maybe explanation but at the moment I feel deflated 

Steve Edwards 

on Google

4 months ago

The most attentive medical and admin staff 

Astra Vara 

on Google

5 months ago

The administrator is very unfriendly, did not even listen. What are my needs. I am very disappointed. 

David Parker 

on Google

6 months ago

I share the experience of others who have left a review who find it impossible to get an appointment. I tried to use the econsult facility as the website advises and when I logged on was informed the econsult was not working. When I rang at 9.30 I was told to ring back at 11.55 because they weren't giving out appointments until them. I waited around all morning and rang back at the advised time and it was engaged. When I got through I was told my place in the queue would be held if I used the call back option. When I receive... read more