Brook Field Service

Cara Yara 

on Google

2 weeks ago

We have dealt with everybody from the owner to the technicians. Everyone is friendly, knowledgeable and on-time. Communication is great. Joe was our most recent tech and he spent a lot of time explaining in detail the operation and maintenance of our new generator. Great guy! 

Emily Stamboulieh 

on Google

a month ago

EDITED TO ADD- This company told me my warranty claim was denied by Kohler. So I reached out to Kohl's and they never received any correspondence from Brook field with a warranty claim on my generator. They denied it without every sending it to Kohler .. This only had 120 hours on it 😡 they do not do what's on the customers best interest. Most likely they make more by not sending it to warranty Highly do not recommend this company **I would give ZERO stars if it was an option** Had to have them out for service on a BRAND NE... read more

Michael Caterisano 

on Google

6 months ago

Do not use this company. I had a tech out to service a generator. When he arrived, I turned it on to demonstrate the problem, but I wasn't able to reproduce it, so there was nothing for the tech to do, and indeed no services were rendered. My generator is under warranty, which covers travel. Still, I received a bill for travel, and for services that were not performed. I called Brookfield to explain, and they responded by saying they spoke with the tech and that he had serviced the generator before I walked out of my house. ... read more

Ernst Mahler 

on Google

6 months ago

I'll just echo the other negative comments already posted. I have been a loyal customer since well before the current owner purchased the company. I'll just say trying to get a returned call is a challenge. The techs who do the work have been great, but they are employees of an incredibly poorly run business. Last year I changed my generator company and have been pleased. 

Barbara Thompson-Snow 

on Google

7 months ago

I needed a service call recently and the technician (Joe) worked tirelessly until both he and I were satisfied. I appreciate having a local Vermont company with staff who really understand their craft. Thank-you BFS!