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Brilliant Earth
- Consumer Goods
- Edina, MN
About this business
Location details
3922 W 50th St suite 200, Edina, MN, 55424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My fiancée proposed to me at the beginning of May… I have now sent my ring in 3 times due to the poor quality! After 3 days of being engaged my diamond was loose.. took a month to get back the ring, then it happened again within a few weeks… I asked what could be done and they just told us they can remake the ring but had no fix’s for how to make the diamond stay in place better! Mind you, I do not workout, sleep, wear gloves, hit, or wear my ring anywhere that it could possibly be damaged! Over the course of 7 months this i... read more
My husband purchased the ring for our engagement and wedding. Had my ring for over a year before the diamond fell out. Rhodium plating started to corrode at 10 months of having the ring. Warranties are add ons instead of automatic. I like what they stand for, just not the quality of their products. UPDATE: read all the Reddit posts you can. This company is a scam. And if they do fix your ring for you after jumping through weeks of agony (since no one knows anything about your order and there’s clearly no communication betwee... read more
Do not go here. Horrible customer service
Do NOT buy from here unless you want to have the ring every other month.. After initially purchasing the ring here almost 1 year ago, and finally proposing in May of ‘25 this ring has given more headaches than happiness. During the first week of my fiancé having the ring, the setting became loose and the diamond was moving around. After consulting with brilliant earth, they thought it would just need to be tightened. After a full month of waiting to get it fixed, it was normal/had no issues for just about one week before the... read more
My fiancée proposed to me at the beginning of May… I have now sent my ring in 3 times due to the poor quality! After 3 days of being engaged my diamond was loose.. took a month to get back the ring, then it happened again within a few weeks… I asked what could be done and they just told us they can remake the ring but had no fix’s for how to make the diamond stay in place better! Mind you, I do not workout, sleep, wear gloves, hit, or wear my ring anywhere that it could possibly be damaged! Over the course of 7 months this i... read more
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 4 star rating with 145 reviews.
When is Brilliant Earth open?
Brilliant Earth is closed now. It will open tomorrow at 10:00 a.m.
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