Breitling USA

MIKE Z 

on Google

2 months ago

My Breitling A3534012/B554 suddenly stopped working and showed visible moisture inside the case—a serious failure in any watch, let alone one marketed as a premium Swiss timepiece. After submitting it for service at the Short Hills Boutique, I was quoted nearly $4,000 to repair the damage—almost the original purchase price. Despite multiple emails to Breitling's customer service and attempts to escalate, I’ve received no meaningful resolution. Their only response has been to redirect me back to the boutique and tell me they ... read more

michael simmonds 

on Google

6 months ago

It's hard to make me write a bad review, but dealing with Breitling USA has inspired a review. I dropped my Navitimer from about 3 feet and broke the crystal. Although the watch is still under warranty, I expected to pay. To have the crystal replaced and the watched serviced I am looking to pay over $1,200 USD!!! This is not including the "recommend", replacement of the "blemished flange". This is way too much to pay for a repair and a new $8,000. I will not be buying anything from this company ever again. 

Luis Santana 

on Google

6 months ago

Sent over my 2022 Navitimer for repairs. Took it to my local Breitling boutique on March 9, 2025 and on April 28, 2025 it was done! I was told it would be ready by July 2025. The service was not only top notch but expedited! Thank you! 

I S 

on Google

6 months ago

This is my first time dealing with such an unprofessional company—especially one with such a well-known name. I honestly wonder how they are still in business and who is overseeing this mess. They clearly have no idea how to handle issues related to their defective, poor-quality products—which, by the way, are outrageously overpriced. They don’t respond to emails, they don’t return phone calls, and their customer service is nonexistent. This company needs serious reform—or to be shut down altogether.