This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Genova Diagnostics Inc
Locations finder
They told me that I owed a certain amount but they keep billing me for more money. I called and specifically asked how much for both lab tests and they gave me an amount. I wrote a check and sent it. Then I got another bill saying I owe more. I called and talked to them. They asked me not to file a complaint with the BBB and then the next bill had a zero balance but now I've gotten other bills saying I owe money and they're threatening to charge me late fees. They said they listened to the recording of my phone call but I do... read more
Business response:
Hello ******, Thank you for taking the time to share your feedback. I can tell that you're experience using us could have been much better, and I'd like to take a moment to hopefully remedy the situation. We're going to send back the check payment you just mailed to us so that you pay what you were quoted originally. The price you were billed is the right price for the service that was performed. I took a look at your account, and I wasn't able to find any calls or emails where someone misquoted pricing. That doesn't mean ... read more
Stay far away from Genova Diagnostics if you can. My experience with them was TERRIBLE! By far the rudest customer service I have ever experienced. I called with questions on a bill I received and right off the bat, the rep started raising her voice and demanding that the bill was correct, even though they were overcharging me for a test that my insurance co. negotiated a discount on. I was told that it "didn't matter" how my insurance processed the claim and that the amount owed shown on my Explanation of Benefits "did mean... read more
Business response:
Thanks so much for the opportunity to respond to the customers concerns. At Genova Diagnostic we take customer service very seriously. We are sorry to hear that your experience with us was less than satisfactory. We will review the call with our representative and address the issue accordingly. I was able to review your account. We are out of network with your insurance carrier. I would like to share with you the details of our insurance billing process. I am positive this will help clear things up for you. If you are open ... read more
Worst laboratory ever. Unprofessional. I had a test done in April 2019. Results were never received. In February 2020 they charged my American Express for the balance of the amounts they charged my insurance company. I didn't even know who Genova Diagnostics were. Basically they billed my Insurance in excess of $2,400 for this test,, and a year later without even receiving the results they send me a bill that I am supposed to pay. I contacted customer service asking them that if my insurance was dilatory in paying (they alle... read more
In November of 2018 my doctor has ordered GI effect testing through Genova Diagnostics. Before I agreed for these tests I was quoted by my doctor for $230. I was charged $30 at my medical office when I received the testing kit. On the day Genova Diagnostics released my test results my credit card was charged for $221. 2 months later after they tried to bill my insurance for $2637 I received a bill for $239 more. They are charging me $490, which is more than double from what I was told upfront. There are no set prices posted ... read more
Business response:
Genova Diagnostics does provide all of our clinicians with a complete fee schedule for our testing. When insurance billing is selected by the patient, we request an upfront payment with the patient's samples, and the claim is billed to the patient's insurance carrier. Once we receive the explanation of benefits (EOB) from insurance company, we send a statement to the patient only if any additional amounts are assigned to patient responsibility per the EOB (for example, unmet deductible, co-pay, or co-insurance amounts). The ... read more
I had a great experience sending in our labwork to this company, more than once. I especially appreciated that they dedicated time to discussing the results with our doctor by phone so our doctor would have a more comprehensive understanding of what the results meant. So when we followed up with our doctor, she could answer our questions. This labwork can be cutting-edge and very specialized. We've been very happy with this company.
I have Medicare and tri care which both insurances paid for the tests I had and I am now being treated. I was very satisfied and my dr. went over the .results in detail