Brand Source Appliance Repair

Heather Ledgerwood 

on Google

3 weeks ago

I would give zero stars if I could. We purchased a Bosch refrigerator along with an extended warranty from Appliance Factory Outlet, and the ice-maker has not worked properly since day one. Brand Source Appliance Repair ( who the extended warranty is through) has come out more than six times to “fix” the issue, yet nothing has actually been resolved. Each visit feels like a repeat of the last—they keep replacing the same part over and over without ever addressing the root problem. To make matters worse, they don’t seem to ha... read more

Mike 

on Google

2 months ago

Just came flying up our driveway past my parked vehicle on a very icy and snow packed drive. Not contracted to be here, no business here, just taking it upon themselves to come on to our private property. Crappy old white van missing hubcaps. Teach your employees to stay off of private land. Thankfully our dogs were not outside. 

Davis Gunter 

on Google

4 months ago

Avoid at all costs. I got stuck with them because I bought an appliance at appliance factory and a warranty through product plus. Don’t fall for the scheme like I did. 

Chad Rocke 

on Google

4 months ago

I do not recommend this appliance repair company. The charges for a very quick service were egregious and completely unexpected. The first visit was 5 minutes, and the second was 2 minutes, yet the charges alone worked out to $1,800/hr and $3,000/hr, respectively. There was no upfront disclosure of these flat-rate fees or minimum labor charges, and no official invoice was provided. As a real estate professional with multiple properties and referrals, I was hoping to build a long-term relationship with a reliable company — bu... read more

Josue Torrens 

on Google

8 months ago

I have been trying to call the presidents hotline and also Brand Source for support to help me with my refrigerator and everyone is giving me the runaround. My refrigerator that I purchased in 2024 has been undergoing repairs 4 times. The technician that came yesterday damaged the refrigerator further and left with no next steps or path forward. I called to verify the status he is now unreachable and has not updated the notes so the person on the phone couldn’t do anything for me. I called appliance factory and they told me ... read more