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Brakes Plus

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757 reviews
|Auto Repair|Phoenix, AZ 85053 United States

18415 N 35th Ave, Phoenix, AZ 85053 United States

(602) 298-1516

Closed now



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Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Our Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement

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757 reviews
3 reviews have no rating
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Corey C. review for Brakes Plus
Corey C. on Birdeye

2 years ago

04/05/2021, 18:30 PM
I was sold economy brakes that were supposed to be fine but not last as long as the premium. I drove off the lot and immediately it's making a loud squeaking noise. I give the car a week hoping it would go away and didn't. When I come back to brakes plus I am told the economy brakes are not good and I need the premium brakes and am forced to pay for the extra cost of these high end brakes. When I spoke to management he said that I made the mistake of not buying the premium and i should have known I was buying a low quality product if I couldn't afford the premium. Carl was pleasant to deal with, the manager was a bit of a jerk and the fact I was sold a product that was immediately defective and they took zero blame is a load of crap. I will never do business with this lowly establishment again and I suggest you don't either.
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Brooke Mickelson review for Brakes Plus
Brooke Mickelson on Facebook

3 years ago

12/17/2019, 09:16 AM
This location & these guys have done so much work to my Tahoe. My family & definitely me truly appreciate the hard & honest work they've done! Highly recommended!
Jermaine Henley review for Brakes Plus
Jermaine Henley on Facebook

4 years ago

07/23/2019, 04:23 AM
Awesome 👏🏾 In customer service and great job guys
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William H. review for Brakes Plus
William H. on Insider Pages

9 years ago

10/05/2013, 03:30 AM
customer service John and Dean provide excellent customer service and good prices on service. I have been going to brakes plus on union hills for over two years and with the way john and dean cares about their customers i will keep going back. Brakes Plus should be very happy that they have mangers like them. Keep up the good work
Mike S. review for Brakes Plus
Mike S. on Insider Pages

10 years ago

12/26/2012, 00:00 AM
Mike S. GEOFF AND CREW PROVIDE EXCELLENT CUSTOMER SERVICE. I''ve never have had an issues when Geoff has been in charge of this location.
AZpissed review for Brakes Plus
AZpissed on Citysearch

12 years ago

11/23/2010, 03:20 AM
What a Brakes Plus Employee thinks about customers – This is what a service manager said about customers on a recent forum. All I have to say is every one that is B****ing either has buyers remorse, or have been fired or just didn't listen to what the person had said when they were talking to the managers. To this I say grow up look at all the other repair facilities on this web site and look at how many complaints they have you cant please every one cause if you did then what would people b**** about or there wouldn't be this web site. the main thing is any where you go people are trying to up sell you things a $79.00 brake job will do but do you want brakes that make noise. that is why there is a good, better, and best option on every thing. put it to you like this coupons are made to get you in the store where ever you go how many times do you go into the store and buy just what you need not always you also get stuff you want or for a couple bucks more do you want to make that a meal. why would you by name brand vs store brand same package, same ingredients, just different labels. so you know what *** my off *** people if you don't have it don't buy it, or sleep on it and if you find a better deal let them know most businesses will meat or beat it cause they want your business. Comments (1) 1. Written by AZpissed, on 19-11-2010 20:32 AND THAT CAME FROM A BRAKES PLUS EMPLOYEE!!!! Folks that's what you have to contend with GOOD LUCK!!!!!!!!
mrs johnson review for Brakes Plus
mrs johnson on Dex Knows

12 years ago

11/02/2010, 01:02 AM
horrible business was in brakes plus off union hills and 35th ave today. horrible customer service!!! never go there again! im taking my brakework elsewhere. dirty, lazy, slow dummies. no professionalism. and for older men they shouldve had better ethics in a time of no jobs!
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