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Bradley D. Powell, Ph.D.
- Psychologists
- Bryan, TX
About this business
Location details
2400 Broadmoor Drive, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience at Dr. Powell's office was very pleasent. Dr Powell was professional and welcoming and put my young son at ease . As far as the receptionist, I assume there has been a change from the previous reviews. The person my son and I encountered was a friendly young lady who went above and beyond to work with my schedule. The only reason for 4/5 is the the building is a little old and hard to find. I would reccomend.
The secretary at this office treated me with condescension and impatience. She failed to call me back when she said she would and seemed confused on a couple of occasions. I am actually looking into other local alternatives based on my intake experiences. Dr. Powell himself is fine. I don't really have anything positive or negative to say about my experience with him. He seemed professional enough. I would highly suggest finding a new secretary if you want to keep new patients though.
Business response:
I am so sorry about your experience. I want you to know that this has been brought to my attention and addressed. As of this week (April 24, 2017) we have a new full-time front office person whose main focus is providing friendly and helpful customer service. I certainly understand, based on your experience, that you would consider an alternative but I do hope you will give our new front office person a chance to provide you with better service and then let me know what you think.
I found Dr. Powell to be thorough, knowledgeable and compassionate. He shoots straight, and I appreciate that.
I would not recommend Dr. Powell to family and friends. While I can appreciate some things that he said to me, his lack of friendliness and the way we felt the hurry up from him would prevent me from returning. I spent a lot of money and wasn't able to get my questions answered because he hurried us out before I could ask the questions I wanted answered. There were no other patients waiting at that time.
I don't think I would recommend Dr. Powell to anyone, the visit was ok but he's NOT a friendly person, no welcoming feeling. As far as the staff, Nancy at the front desk was the WORST customer service experience I've ever had. I've worked in customer service (hospitality) over 10 years and I've never experience the rudeness I've experienced with Nancy. As they say you can't teach an old dog new tricks.
Frequently asked questions about Bradley D. Powell, Ph.D.
How is Bradley D. Powell, Ph.D. rated?
Bradley D. Powell, Ph.D. has a 3.9 star rating with 15 reviews.
When is Bradley D. Powell, Ph.D. open?
Bradley D. Powell, Ph.D. is open now. It will close at 6:00 p.m.
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