Botkeeper

Dannielle Spencer 

on Google

6 months ago

The sales pitch was excellent, but when the software didn't perform well our team was completely ghosted by their staff. Very disappointing. I would not recommend adding this across multiple clients at $65 a client and then not having a way to cancel. That could be a HUGE amount monthly for a bigger firm. 

Chris LaGrutta 

on Google

a year ago

Terrible software. Did not work as advertised. We would’ve been better served using the rule function within QuickBooks Online. Transactions were almost always coded incorrectly which required our teams input into their awful user interface - we would’ve much rather done the fixing in QBO. Their learning algorithm was a joke. If it’s based on our input, it’s not “learned”. We had regular team meetings that didn’t seem to accomplish much. The people were great but it didn’t circumvent the useless of their tool. We expected a ... read more

Jonathan Huskey 

on Google

a year ago

Good luck trying to cancel this service. I had a very good onboarding experience but this ended up not being a good fit for our clients. If you need an accounting team who is dynamic and can make common sense decisions autonomously this is not the place to go. If you need to just have some bot churn through categorizations blindly this is your one stop shop! look no further! Ever wanted to get questioned about the nature of a transaction relentlessly only to answer and provide context and STILL have the transaction catagoriz... read more

Thomas Conradt 

on Google

2 years ago

Unwanted spam email from this company. Unprofessional and a waste of time. Edit to include business response - I definitely did not sign up for this. 

Lucia Perri 

on Google

2 years ago

Bad Experience with their CLEAN-UP Team. Kept doing things wrong. Got our client upset. I sent messages and responses asking them to stop doing it wrong. It was like they didn't read English. Filled out Help Ticket on JIRA, and still they didn't stop. This went on for 3 days. They created more clean up work that they solved. You can't call or email the person directly, you have to go through their portal. Finally, we had to disconnect to stop them from continuing to do it wrong.