Boston Pizza

Morris Family 

on Google

3 weeks ago

Placed an order for delivery to a hotel. No cutlery was included in the order. The manager said it needs to be a requested. What? Didn't they think to ask? Puts the onus on a traveller to guess I'd have to ask. A 30 to 40 minute delivery time turned into 90 minutes. Food arrived somewhat cold. One of the items was Gluten-wise pasta dish which should have baked cheese and we added chicken to the dish. It arrived with little to no sauce (gluten free pasta needs more than usual amounts of sauce relative to regular pasta). No ch... read more

Simranjot Mahil 

on Google

3 weeks ago

I ordered nachos and tacos from Boston Pizza Nanaimo at 7:55 PM. They told me the order would be ready in 15 minutes. I arrived at 8:12, paid, and they told me to wait another 5 minutes. After that, no one paid attention to my order until I finally asked, and then my food was suddenly handed to me. On top of that, they asked me a second time to pay even though I had already paid when I arrived. When I opened the boxes, the food wasn’t even warm and the nachos were soggy, not crispy at all. I didn’t have time to go back becau... read more

Alban VLORA 

on Google

3 weeks ago

I stopped by Boston Pizza for a meal, and the staff were friendly and welcoming — they made sure to check on our table and were polite throughout. However, the pizza itself was quite dry and not as flavorful as expected, which was a bit disappointing. The restaurant atmosphere was decent, but the washrooms could definitely use better cleaning and maintenance. Overall, it’s an okay spot for a quick bite, thanks to the kind staff, but the food and hygiene standards could be improved. ½ 

Braden Akerley 

on Google

3 weeks ago

Consistently a terrible experience. Tonite I was sat down with my girlfriend to eat. The waitress took my order for a soda and promptly brought it, my girlfriend wanted a drink but we had to ask for a drink menu, as it wasn't on the table. The waitress gave us the drink menu then disappeared for 40 minutes, we ended up just walking out as it wasn't worth our time. Consistently I have had a terrible experience with the staff disappearing and leaving the customer to try and find them to receive any kind of customer service. If... read more