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Boss Truck Shop
- Automotive
- Ruther Glen, VA
About this business
Location details
23408 Cool Water Dr, Ruther Glen, VA, 22546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible Customer Service One of the rudest places I’ve ever been to. The people there clearly have no respect for customers. I couldn’t even tell who worked there — two of them were sitting on the couch acting like they were the ones waiting for service. When I asked where the mechanic was, they said, “Maybe we are,” then started laughing like clowns. Totally unprofessional and disrespectful. If that’s how they treat customers, I can only imagine how they treat their work
female answering the phone is so unfriendly and she felt so unprofessional that we decided not to use them because of her!!! Terrible experience based on the first contact!!! How they can except us to approve any work with them when they can not even talk properly!!! She was able to tell us price which was ridiculously high!! AVOID THIS PLACE AT ALL COST!!!!
The staff was very rude. I wanted to get my car repaired by them. I asked the manager if they could help me with my issue. The manager was rude and said call me tomorrow without even answering whether they provide these services. I turned to another company that is more customer-oriented.
The service writers and techs are super nice and friendly. However, the service this place uses for parts dispatch is utterly abysmal. I have been waiting for parts for my truck for over four hours now and the parts dispatch is getting later and later. I only need two freaking airbags replaced. It don't take no 4+ hours to get the parts for it, especially when the Kenworth Dealership has all the stuff necessary for it in stock. Get it together, Boss Shop.
Is the worst mechanic shop, I have been waiting for over than three hours to change the tires and the mechanic. It was empty just group of people sitting inside laugh and playing with your phone when the customer wait lazy people nobody wanna work and have a attitude.
Frequently asked questions about Boss Truck Shop
How is Boss Truck Shop rated?
Boss Truck Shop has a 2.9 star rating with 265 reviews.
When is Boss Truck Shop open?
Boss Truck Shop is open now. It will close at 11:00 p.m.
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