Bon Secours Short Pump Emergency Center

Luana Martins de Carvalho 

on Google

a week ago

Today I waited 7h in the Bon Secour’s ER. I was in pain on my kidney region. They did the triage, and put me back in the front desk. I waited 5hours to do a CT scan. Then, I waited more 1:30h until see the doctor, to hear, “ your CT scan is normal, go home” like, go home with your pain. I did not receive ANY medication. The front desk lady, also terrible! The nurses also terrible, not polite et al. There was an elderly man waiting, vomiting, clearly not feeling good. They left him there, unsupervised. Don’t go to this ER, yo... read more

Brittany N 

on Google

a month ago

Extremely surprised how quickly they were able to get me in and out. Listened to my concerns and the nurses were very friendly. Very clean facility. Unheard of for hospitals! Thank you. 

MsNLicensedPrettyNurssy 

on Google

2 months ago

I do not recommend this emergency center.I went there over the weekend and It operates more like a minor urgent care center. I was triaged and gave them a health history but when I looked into mychart, there was inaccurate information there. I had a wound on my hand that needed to be addressed so the nurse cleansed it with the foam cleanser for bathing and then wrapped it so carelessly and wrapped all five of my fingers instead. It took the doctor about 2 hours to see me. I had an elevated blood pressure 138/100 p 120. Mind ... read more

J F 

on Google

2 months ago

Do not use this ER for anything potentially serious. Pro’s: - The check in process was quick. - The Discharge process was fairly reasonable. - The Charge Nurse & Technician were very nice. Con’s: - Once in the ER room, a nurse took all information but never came back to check in. - It took 2 hours for the (one) ER Doctor to come by. - Then come to find out, they DO NOT HAVE AN ULTRA SOUND TECHNICIAN ON SITE! He/she has to be called in but is also “on call” for the other Bon Secours ER locations, so it’s a wait!! We were in t... read more

K. Amber Swensen 

on Google

2 months ago

I came here last year because I thought I broke my foot. They said I didn’t and gave me some crutches. I couldn’t put weight on it for weeks. No boot, no cast - just a flimsy slipper. Got an appointment with a podiatrist about 6 weeks after the break and lo & behold….I broke my foot. It’s been a year and a half since then and I still have foot pain from it. I wish the doctor had listened to me. Every time I feel pain in my foot, I think about how I knew it was broken and they let me leave without a cast protecting it. It was... read more