Bob's Car Care

J D. 

on Yellow Pages

3 years ago

The woman working the desk at Bob's, who has been there for years, is horrible at customer service. She will lie to you about what's wrong with your vehicle, especially if she doesn't know - or, worse, if there is an issue with the repair that they might be responsible for, she'll lie about that too! Her first impulse is to lie, deceive, and argue with the customer, rather than trying to fix the problem, which a lot of times could probably be resolved in a much more efficient, friendly, and honest manner. If I didn't know a ... read more

Rusty H. 

on Yellow Pages

9 years ago

The head gasket job was to take a week....it took a month. I called several times to check on progress, but Jason would not call me back. The only time he called was when the job was done and he wanted paid. He was a bit higher than other estimates, but I was willing to pay it as my neighbor vouched for him. 9 days after the head gasket job was done, the car broke down again. I called him and he was willing to tow it in and look at it, but made it clear to me that he would not be responsible for the repairs if HE determined ... read more