Bob Smith BMW Service & Parts

Liz Grebler 

on Google

a month ago

I took my BMW x3 into Bob Smith BMW for a recall. I got the 'recall' part and new brakes. After I picked up my car, the next day I had a strange problem with the car and thought it might be a result of something they did to the car while it was there. Fernando Narvaez, the Head Service Manager, was so kind to let me bring my car back so he could check out the car to see what was wrong with it. He arranged a loaner car for me and took the time to diagnose the car and solve the problem. I really appreciated how willing he was ... read more

Neda Khanverdi 

on Google

3 months ago

Very bad experience with advisor Rey Silva and the car loaner manager. Will not be coming back here. 

rashel bandari 

on Google

5 months ago

Been a customer over 10 years ! Service is very poor at this dealer. Today , after leaving a massage for Juan Mura ( adviser ) encountered someone whom lack customer service . He wants to charge us $499 for oil change while the car is under warranty . I asked him to connect me with his supervisor and he said No. after pressing for a reason he said he is busy . Juan raised his voice at me and discounted the phone . I have never encountered a rude person like Juan . Just a reminder you are working at Calabasas and bmw not chea... read more

Anas Ryadi 

on Google

6 months ago

The worst service center I have ever been to. Juan is very unprofessional and lied to me many times. He didn’t tell me that I was going to pay out of pocket for the service until after he did the service because the service plan has an expiration date. I paid for the service no problem but I found out that the car still had the vehicle check light. I called about it and he said that he talked to me about it and I declined it. He lied about telling me that the service will cost money prior to doing it and also lied about the ... read more