Bob Howard Toyota Service Center

Mr. Smith 

on Google

a month ago

Called in for a quote on spark plugs for my vehicle and they gave me a $200 price sweep from $250-$460 dependent on if the intake manifold had to come off. I asked if mine had to come off and the advisor said “I don’t know that’s a technician thing”. He never offered to ask a technician, look it up, or try to find out any any way. He just tried to schedule to again without any answer so I could “find out when it’s back there”. It’s honestly embarrassing that a service advisor doesn’t know if the manifold has to come off on a... read more

Lexi Converse 

on Google

2 months ago

The only dealership I’ve had good experiences with. Hayden at the service center was very kind, patient, and helpful. 

zhi zhang 

on Google

2 months ago

Three times of pretty bad experiences on oil change and repair services. Both times the oil pans got damaged after oil changed and end up we have to pay half price for replacements for our Toyota Camry and Toyota 4 runner. They blamed our cars were old. Plus after 4 runner’s repairing, they forgot place back the splash guard back that we found out right before a long road trip, and trip was delayed 2-3 hours since we have to drive back to dealership and wait for the part to be placed back. 

Moises Lemus 

on Google

3 months ago

I scheduled an oil change based on the price quoted online, but was charged about $30 more when I checked out without any explanation or prior approval. More concerning, my vehicle developed a noticeable wobble at highway speeds after the service. If an issue was found during the inspection, it was never communicated to me. I’ve had better experiences here in the past, but since the change in ownership, the communication and customer service seem to have declined. I understand that prices and vehicle issues can vary, but cus... read more