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BMW Service Department
- Automotive
- Durham, NC
About this business
Location details
225 Kentington Dr, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
Update: I contacted Summer per their response to my initial review. First, what a nice, pleasant person to talk to... She reviewed the recorded call when I made my appt and verified that I was told that my services would be covered by the 3yr/36K maintenance plan that comes with new BMWs; as a result of hearing that, she took on 2 actions... firstly, she's working with their corporate team to identify what can be done to ensure errors that I experienced do not happen again, and secondly, she offered to have those 2 services ... read more
Updated Comment: I would like to update my previous comment regarding PMW service. I had initially experienced some issues, but the team has since reached out, apologized, and worked to improve the service. I appreciate their efforts, and everything is now resolved to my satisfaction. Thank you for addressing my concerns.
Brought my car in for an overpriced tire change and alignment. They turned me away stating they won't change tires I didn't purchase from them even though I had the appointment for over a week and the appointment notes entered by their service advisor state I would be bringing already purchased tires. They stated their reasons are they only install BMW Star tires (my tires are BMW star) and that Tire Rack offloads old inventory (manufacture date is printed on the tire, they're brand new). Then they mumbled about "liability" ... read more
Frequently asked questions about BMW Service Department
How is BMW Service Department rated?
BMW Service Department has a 3.8 star rating with 14 reviews.
When is BMW Service Department open?
BMW Service Department is closed now. It will open tomorrow at 7:00 a.m.
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