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BMW of West St. Louis
- Manchester, MO
About this business
<p>We sell new BMW's and other pre owned vehicles</p> <p>We service all makes and models</p>
Location details
14417 Manchester Road, Manchester, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
visited this dealership based on a friends recommendation, intending to buy a vehicle if I received good service. Upon arrival, I was pleasantly surprised to be greeted by the owner himself, which initially gave me confidence in the experience. Everything was going smoothly until I filled out the credit application. Just as I was about to close the deal, they informed me that they couldnt offer the extended warranty because the car would supposedly be used for commercial purposes.I clarified that the vehicle was for my wife ... read more
Business response:
Thank you for your feedback. Im sorry to hear about your dissatisfaction regarding the eligibility for our lifetime powertrain program. As mentioned during our conversation before any documents were signed, vehicles used for commercial purposes, such as Turo rentals, do not qualify for this coverage.A screenshot of your message indicating your intention to post the vehicle on Turo, was shared with us. Unfortunately, we could not fully discuss how the coverage works as the call was disconnected. I understand this may be frust... read more
I bought a used *** and had 2 disappointing serv. experiences.First, took the car in for a "Service Engine Soon" (***) light. The Tech Writer (**) seemed confused; at first she offered me an oil change and brake fluid change. I said I didn't need an oil change - only ***** miles since the last one. I said again the *** light was on, and she said "oh, it's the check engine light", & that's what she put on the ticket. I assumed they would figure it out. 2 days later, they had changed two parts, & charged me $1633. After a few ... read more
Business response:
The "Service Engine ***** or (SES) light is a malfunction warning that indicates a fault or error code has been reported in the vehicle's on board diagnostic system. This is not an indication of maintenance or service being due, ***** have a separate notification system for that. It appears based on your comments and review of the vehicle information that both the "Service Engine ***** * ************ Due" indicators were on at the time of the service visit on April 17th. We performed diagnostics on the "Service Engine ***** ... read more
There is a 2016 evoque currently for sale. I went to purchase the vehicle and ask about the lifetime power train warranty clearly mentioned in two different places on the vehicle description. The manager refused to honor the online ad from their website. Its definitely false advertisement to get people in the store, I refused to buy the vehicle. They need to take down ads offering warranty immediately.
Business response:
*********** st louis does not offer a Lifetime powertrain warranty on any of our vehicles. We do provide a lifetime powertrain loyalty program on most used vehicles and we would be glad to provide all of the vehicles that qualify. Unfortunately, this one did not qualify. While we try our best to have all accurate information on our website, sometimes there is a technical glitch that occurs using 3rd party vendors, this has been fixed. I'm glad we were able to get you the correct information, if you are still interested I wou... read more
Place is a complete joke the mechanic couldnt diagnose the problem so the just told us it needed something else that we had to pay for then we no more than got home and check engine light come on and I finally called another dealership and told them what the code said again and they new exactly what the problem was and said that this place just screwed me out of money that didnt need to be spent, place is a ripoff
Business response:
*************************, when the vehicle was brought in we found a misfire fault stored on cylinder 3. As part of our diagnostic steps we removed the ignition coil from cylinder 3 and swapped it to cylinder 2. The misfire fault migrated to cylinder2, indicating a faulty ignition coil. We also recommended replacement of spark plugs. The ******** extended warranty covered the replacement of the ignition coil, the spark plugs are considered a maintenance item and not covered. The ******** paid for the spark plug replacement.... read more
Frequently asked questions about BMW of West St. Louis
How is BMW of West St. Louis rated?
BMW of West St. Louis has a 4.6 star rating with 2,029 reviews.
When is BMW of West St. Louis open?
BMW of West St. Louis is open now. It will close at 8:00 p.m.
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